Remote Customer Service Team Lead

3 days ago

pasig, metro manila, Philippines Newstel GmbH Full-time

Newstel Gmbh is seeking a Customer Experience Team Leader to guide a remote team of Customer Service Agents in delivering outstanding support aligned with the client’s brand values.

You will drive performance, coach your team, manage workloads and SLA adherence, and collaborate with stakeholders to ensure operational excellence across all customer interactions, including subscription-based services.