Customer Success Agent
4 days ago
pasay, metro manila, Philippines
Reliasourcing Inc.
Full-time
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We are looking for a tech-savvy Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels. The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth.
Key Responsibilities
- Conduct proactive customer outreach and retention calls.
- Handle basic sales inquiries and identify upsell/account-growth opportunities.
- Conduct customer onboarding and training through video calls.
- Monitor customer health, usage trends, and tickets using Zendesk/CRM.
- Provide remote troubleshooting for software and hardware concerns.
- Build strong customer relationships and support renewals and repeat business.
- Proactively identify customer needs, risks, and opportunities for account growth.
Qualifications
- 1–3 years B2B Customer Success experience with software/hardware troubleshooting, onboarding, retention, renewals, and account growth.
- Proven ability to drive customer onboarding, retention and repeat business
- Proven ability for technical support
- Strong written and verbal communication skills; fluent English.
- Experience with CRM/ticketing platforms; Zendesk experience is an advantage, although experience with comparable systems may be considered.
- Strong analytical, problem-solving, and interpersonal skills.
- High emotional intelligence and a proactive, business-oriented mindset.
- Tech-savvy and comfortable troubleshooting software and hardware remotely.