Customer Success Agent

4 days ago

pasay, metro manila, Philippines Reliasourcing Inc. Full-time

We are looking for a tech-savvy Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels. The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth.

Key Responsibilities

  • Conduct proactive customer outreach and retention calls.
  • Handle basic sales inquiries and identify upsell/account-growth opportunities.
  • Conduct customer onboarding and training through video calls.
  • Monitor customer health, usage trends, and tickets using Zendesk/CRM.
  • Provide remote troubleshooting for software and hardware concerns.
  • Build strong customer relationships and support renewals and repeat business.
  • Proactively identify customer needs, risks, and opportunities for account growth.

Qualifications

  • 1–3 years B2B Customer Success experience with software/hardware troubleshooting, onboarding, retention, renewals, and account growth.
  • Proven ability to drive customer onboarding, retention and repeat business
  • Proven ability for technical support
  • Strong written and verbal communication skills; fluent English.
  • Experience with CRM/ticketing platforms; Zendesk experience is an advantage, although experience with comparable systems may be considered.
  • Strong analytical, problem-solving, and interpersonal skills.
  • High emotional intelligence and a proactive, business-oriented mindset.
  • Tech-savvy and comfortable troubleshooting software and hardware remotely.