Site Reliability Engineer
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Job Title:
Application SRE, Engineering Operations
Job Description:
Utilize software engineering skills to automate software processes; review L1 technical guidance and support while developing and troubleshooting software systems based on alerts/escalations; use incident command methodologies to lead Subject Matter Experts as needed to provide advanced diagnostics and resolutions for a shorter mean time for restoration of each engineering issue; update runbooks, scripts, tools, & documentation for standard IT tasks and procedures; execute site reliability engineering (SRE) methodologies for continuous improvement of basic abilities to automate and develop application-specific software; and provide support for product deployments while developing system engineering, software engineering, system integration, or distributed system architectures.
Responsibilities:
- Will be required to work an alternative shift (9:00 PM to 5:00 AM EST).
- Run common scripts without assistance.
- Determines gaps and areas for improvement within the system.
- Identifies areas for automation as a solution for processes in both the organization and application.
- Ability to leverage software development tools & principles to provide the team with capabilities to better understand, manage and triage issues impacting the business.
- Writes and reviews custom DML statements.
- Provides assistance to other team members by answering questions and writing/updating documentation.
- Proficient understanding of Single Sign-On related functionality.
- Proficient with writing advanced SQL queries to pull complex datasets.
- General understanding of the applications & services they primarily support.
- Clearly articulates problems on both technical and non-technical levels.
- Additional responsibilities, as required.
Experience and Skills:
- 4 year degree or equivalent work experience in software development or DevOps engineering.
- 2-4 years of hands-on experience in code (Python & Java preferred).
- 2-4 years of hands-on experience in orchestration and deployment technologies.
- Strong familiarity at working with web deployment technologies including hosted and cloud-based.
- Proven track record of applying/recommending the appropriate solutions for issues.
- Proven track record of being able to resolve issues independently
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