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Field Service Engineers

4 months ago

Manila, Philippines Norde International Distributors Full time
Job Summary:

-Provides technical assistance off-site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines.

Duties & Responsibilities:

-Providing remote and on-site technical support
-Providing client support by guiding and training their equipment operators on machine technicalities and proper operation
-Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.)
-Assisting the clients in achieving the color stability of their printer
-Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features
-Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine-related inquiries to improve the quality and volume of their production
-Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises
-Ensuring that all customer service escalations will be solved within the assigned period
-Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable

Competencies/Skills Required:

-Graduate of Bachelor’s/College Degree in Engineering, Computer Science, Information Technology, or any related course
-Analytical and strategic thinking
-Technical knowledge of machine/equipment operation
-Ethical conduct and professional behavior:
-Delivering client service while doing client demonstrations
-Always keeping a positive mindset in every customer service situation
-Experienced in showcasing positive and helpful attributes
-Ability to understand where the client is coming from before making any judgment
-Certification/ Training on some of our solutions portfolio (if there is any)
-With at least two (2) to three (3) years of related work experience fresh graduate are welcome to apply
-Preferably from Metro Manila (1 person)