Wellness & Resiliency Director

.****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.****What We Offer:******TaskUs is looking for a **Wellness and** **Resiliency Director** to lead and promote our “Frontline First”approach to ensure our employees are productive, resilient and enjoy coming to work. TaskUs believes that maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical, mental, and spiritual well-being, fueling the body, engaging the mind, and nurturing the spirit.****The **Director of Wellness and Resiliency** is a strategic leader responsible for the development, implementation, and oversight of enterprise-wide wellness and resiliency initiatives. This role leads a global team of wellness professionals, including senior managers, life coaches, and vendor clinicians, to deliver impactful mental health and resiliency programs across multiple sites. The Director serves as the key liaison between wellness programs and internal/external stakeholders, ensuring that organizational well-being strategies are aligned with business objectives and cultural values.*** **Develops and drives the global wellness and resiliency strategy aligned with organizational goals and evolving business needs.*** **Leads the design, implementation, and continuous improvement of enterprise-wide wellness programs, crisis intervention protocols, and resiliency initiatives.*** **Ensures alignment of local and regional wellness activities with global standards and best practices.*** **Oversees and provides direction to regional and senior wellness managers, life coaches, and external clinical partners across all assigned locations.*** **Establishes performance metrics and ensures accountability for wellness delivery teams globally.*** **Leads recruitment, onboarding, and development of leadership within the wellness team, ensuring continuity and capability scaling.*** **Collaborates closely with the Director of Research and Data Analytics for Resiliency to define KPIs, analyze wellness impact data, and inform strategic adjustments.*** **Utilizes insights and trends to present actionable recommendations to executive leadership and clients.*** **Ensures data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations.*** **Serves as the primary wellness representative to senior leadership, client stakeholders, and cross-functional teams.*** **Presents wellness strategies, outcomes, and proposals to internal and external audiences, ensuring alignment with client expectations and company values.*** **Builds collaborative partnerships across departments (e.g., HR, Operations, LX, Recruitment, Legal, Risk) to embed wellness into core business functions.*** **Sets organizational standards for emergency and crisis response protocols; guides managers and coaches in navigating high-risk cases.*** **Ensured timely escalation and professional referrals for critical incidents impacting teammate mental health*** **Champions innovation by integrating emerging mental health trends, digital wellness tools, and evidence-based practices into program design.*** **Represents the company in industry forums, conferences, and professional networks to position the organization as a leader in workplace wellness.*** **Develops self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team*** **Provides individual and group coaching sessions using prescribed approach, and following the and*** **Graduate of a 4-year college course in Psychology, Social Work, or similar tracks\**** **Licensed Psychologist, Guidance Counselor*** **Minimum 7 years experience in coaching or counseling*** **Minimum 7 years experience of people management and supervision*** **Experience in and general knowledge of mental health care*** **Excellent training, teaching or facilitation skills*** **Outstanding communication skills, with strong emphasis on listening skills*** **Above Average fluency in written and spoken English\*\**** **Excellent interpersonal and leadership skills*** **High level of discretion and confidentiality*** **At least 3 years experience in BPO industry*** **Should be flexible to report to multiple sites (Ortigas, Bacoor, Imus, Meycauayan, Pampanga, La Union, Bohol)*** **Masters Degree in Psychology, Social Work, or similar tracks*** **Credentialed Coach (i.e., ICF)*** **Minimum 3 years experience delivering both 1:1 and group counseling sessions with personnel dealing with emotional/graphic content**to learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:* You will never be asked for payment information or banking information during the application or interview process.* We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us* Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams:* TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.* TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.* If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (). This is the only chat room where you will find our recruiters.
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