Flight Booking Specialist
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Job Summary:
Dream trips in business and first class become affordable when a detail-oriented Travel Concierge Support Specialist is on the case. You will manage client conversations and flight bookings for our travel concierge service, finding and securing award flights through airline points and miles programs so travelers can fly premium cabins at a fraction of the usual price. A confident communicator with a customer service background and hands-on travel booking experience is the ideal fit.
Key Responsibilities:
- Answer client booking requests and questions on WhatsApp promptly, in a friendly and professional manner
- Search airline frequent flyer programs to confirm real award seat availability across airlines and routes
- Compare booking options across airlines and loyalty programs to find the best value for each client
- Share flight options and pricing with clients and confirm their choice
- Finish bookings once client payment arrives, and email confirmed itineraries
- Take on simple additional bookings such as hotels and car rentals as the service expands
- Track and manage incoming requests in a ticketing system as volume grows
- Use quieter periods for research, account setup, and other assigned support tasks
Mandatory Skills:
- Proven customer service experience, ideally in travel, hospitality, or concierge services
- Hands-on experience with flight and travel bookings
- Working knowledge of airline loyalty programs, miles, and points
- Excellent written English for chat-based client communication
- Ability to solve problems on your own initiative
- Capable, alert to detail, and productive in a remote, hands-off setup
- Strong communication skills
Preferred Skills:
- Direct experience making award bookings or working with a travel concierge or points-based booking service
- Experience with hotel reservations and ground transportation bookings
- Familiarity with ticketing or customer support tools
- Social media management or content experience
- Experience working with international clients in different regions
- Handles a crowded plate of client requests without letting loose ends pile up
Why Join Us:
Get in at the very beginning of a young, fast-growing travel service. You will work directly with a collaborative team, build specialized skills in award travel, and have room to take on more responsibility as the service expands.
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