Advance Support Consultant

Base pay range Driving Client Success Through Advanced Software Support Empower global clients by delivering advanced SaaS solutions and world-class software support. You'll combine your technical expertise with problem-solving skills to optimize workflows, improve user adoption, and drive product success across international markets—all while growing your career in a global tech environment. Job Description As an Advance Support Consultant , you'll deliver advanced technical solutions, guide customers through onboarding and adoption, and ensure smooth client experiences while collaborating with global teams to resolve complex challenges. Job Overview Employment type: Full-time Day 1 HMO coverage with free dependent Competitive Salary Package Night differential pay to maximize your earnings Prime office location in Clark, Pampanga (accessible by PUVs, with nearby restaurants and banks) Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with a minimum of 6 months company tenure) Unlimited upskilling through Emapta Academy courses Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits 20 annual leaves to be used at your discretion (including 5 credits convertible to cash) Mentorship and exposure to global leaders and teams Diverse and supportive work environment The Qualifications We Seek 3+ years of experience supporting SaaS or software solutions in a technical or customer success role Experience in client onboarding, configuration, and technical consulting Strong background in software troubleshooting , implementation , or systems integration Your Daily Tasks Conduct intake and discovery sessions to define customer needs, technical context, and objectives Plan and deliver scoped recommendations for system setup, workflow configuration, and adoption planning Lead advanced service engagements including kick-off meetings, milestone check-ins, and product walkthroughs Train end users through group sessions, office hours, and follow-up coaching Document customer needs, implementation steps, and solution paths using internal tools Troubleshoot and resolve complex issues in partnership with support, product, or engineering teams Use AI tools and resources to propose data workflows, integrations, or usage improvements Track engagement outcomes, time spent, and deliverables to meet utilization and quality standards Advocate for client feature enhancements or adoption blockers through feedback processes Collaborate with internal stakeholders to manage responses and monitor satisfaction Contribute to internal and external documentation and process improvements Coordinate cross-functional collaboration and maintain proactive client communication Respond to customer calls and emails promptly, meeting service levels Diagnose and escalate issues as needed for proper resolution Document all client interactions and time spent in the tracking system Work closely with Account Managers and Client Success Managers to deliver exceptional service About the Client Our client is a global leader in software solutions dedicated to empowering organizations that drive social impact. They provide advanced tools and scalable platforms to help mission-driven groups achieve efficiency, collaboration, and meaningful outcomes. Welcome to Emapta Philippines Join a team that values camaraderie, excellence, and growth. Apply now and be part of the #EmaptaEra #J-18808-Ljbffr