Senior ITSM Systems Engineer

Join to apply for the Senior ITSM Systems Engineer role at Dayforce Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines About The Opportunity The IT Service Management Systems Engineer Senior adds value to Dayforce by designing and building the standards, practices, controls, and systems for an exceptional user experience with end user compute devices and software. This role requires expertise in and is accountable for the effective implementation and use of automation toolsets and device management systems for ensuring an optimal end user computing experience. Additionally, the IT Service Management Systems Engineer Senior will define strategies that optimize user experiences, manage global print requirements, and establish processes to be performed by Service Desk and IT Operations / Field Services functions. What You'll Get To Do Defines, refreshes or improves policies, programs, controls, service definitions, ITIL-based operational support models, service requests, user guidelines, device standards, hardware and software operational life-cycles, and procedures based on industry trends, and business drivers in collaboration with service/portfolio teams, operations and support, and all applicable ancillary functions. Continuously evaluate, design, implement and improve strategies for optimized, current, secure and compliant end user computing experiences relating to onboarding, regular operations, and offboarding including software and application delivery and device configuration, utilizing automation toolsets, device management systems, the service portal, devices, software, peripherals or other innovative solutions in alignment with organizational goals. Streamlines processes that serve to monitor system health, hygiene and performance, improve efficiency, and reduce manual tasks using automation toolsets that ensure consistent and effective operations and support. Design and implement software and firmware management solutions, including vulnerability remediation strategies for end-user compute systems, and partner with IT Operations for monitoring the health and currency of all desktop software and elimination of all identified vulnerabilities. Integrate Software Asset Management (SAM) tool master data sources and support software normalization and signature creation within the SAM tool to enable the monitoring for current, secure and compliant software installations and accounts. Oversee and manage global print requirements, ensuring efficient and reliable print services across all locations. Collaborate with leadership and all manner of resources from the Service Management organization to define quantitative metrics and KPIs. Create and maintain detailed documentation of system configuration, procedures, and troubleshooting steps in partnership with IT Operations and Service Desk resources. Work closely with Service Management and other teams and departments to support various projects and initiatives. Providing expertise, mentorship on Dayforce systems and practices, and support for escalations as necessary (level 3). Other duties as assigned. Skills And Experience We Value 3–5+ years of experience in endpoint management and application packaging. Hands-on expertise with Microsoft Intune (Endpoint Manager) for device and application deployment. Proven background in PowerShell scripting and general automation. Experience with software installation scripting (MSI, EXE, batch, custom scripts). Strong understanding of Intune application lifecycle management (packaging, deployment, updates, retirements). Familiarity with Windows 10/11 environments, registry, and system configuration. Awareness of security and compliance policies tied to Intune-managed devices. What Would Make You Really Stand Out Microsoft Intune / Endpoint Manager Application packaging, deployment, and update management. Policy and profile configuration for Windows devices. Troubleshooting deployment issues and log analysis. Packaging Creating, testing, and troubleshooting application packages for deployment via Intune. Knowledge of MSI transforms, EXE packaging, and custom wrappers. Experience with bulk packaging and automation of deployments. PowerShell & Scripting Writing custom PowerShell scripts for Intune deployments, automation, and reporting. General scripting knowledge (batch, VBScript, Python or similar) to support packaging workflows. Error handling, logging, and reusability of scripts. Software Installation Scripting Creating silent install/uninstall scripts. Handling dependencies, prerequisites, and version upgrades. What’s In It For You Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Dayforce is an equal opportunity employer and welcomes applications from diverse candidates. #J-18808-Ljbffr