Remote Escalations

16 hours ago

manila, metro manila, Philippines Sysgen RPO, Inc. Full-time

Sysgen RPO, Inc. seeks an experienced Escalations Specialist to handle complex, high‑value customer complaints with outcomes that impact finances and reputation. You will assess evidence, form a position, draft decisive correspondence, and maintain precise case records for external scrutiny.

The role requires coordinating with legal, insurance, and regulatory stakeholders, writing clear customer communications, and working from home on AU hours (6AM–3PM), with fixed weekends off.