Account Management Specialist

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

Are you a results-driven professional with a passion for client success and strategic growth? Join our team as an Account Management Specialist , where you\'ll manage a portfolio of long-term clients, identify new revenue opportunities, and deliver top-tier service that keeps customers coming back.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Strategize & Execute: Develop and implement account growth plans to meet and exceed sales targets.
• Client Relationship Management: Build, nurture, and maintain strong relationships with key stakeholders.
• Upsell & Cross-Sell: Expand product and service offerings within existing accounts.
• Customer Success: Address client concerns promptly and professionally to ensure satisfaction.
• Performance Tracking: Monitor account metrics and report on sales performance.
• Team Collaboration: Contribute to company-wide initiatives and support cross-functional goals.
• Adapt & Excel: Take on additional responsibilities that support the success of the role and the team.

Qualifications

Wonder if you are a good fit for this position?
All positive, driven, and confident applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• 2+ years of experience in account management, B2B sales, or customer success.
• Proven success in physical product sales and account growth.
• A strong history of building and maintaining long-term client relationships.
• Excellent communication and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving, organizational, and time management abilities.
• A collaborative mindset with the ability to work independently and in teams.
• A commitment to exceptional customer service.

Conditions of Employment

• All MCI locations: Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

Want an employer that values your contribution? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits may vary by geography, the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects from place to place; hold onto objects; and exert up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination and harassment, and all employees are responsible for fulfilling MCI\'s commitment to a diverse and equal-opportunity work environment. MCI will not discriminate against any applicant on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, national origin, disability, or any other protected characteristic. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

About MCI (parent Company)

MCI helps customers take on CX and DX challenges differently, providing industry-leading solutions that deliver experiences and drive performance. MCI assists companies with BPO, staff augmentation, contact center services, and IT Services needs, including hosting, software, staff, and services. MCI has ten BPO facilities across multiple regions and employs 10,000+ people with 150+ client partners.

Disclaimer

The purpose of this job description is to provide a general overview. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason.

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