IT Service Desk | ITSD | Get as much as 45K | Start ASAP
2 weeks ago
IT Service Desk | ITSD | Get as much as 45K | Start ASAP About the role Nezda Technologies, Inc. is seeking skilled IT Service Desk professionals to join our client in Taguig City, Metro Manila. This full-time role is crucial in providing exceptional technical support and customer service to our valued clients. As an IT Service Desk Specialist, you will be the first point of contact for users, resolving their IT‑related queries and issues in a timely and efficient manner. What you'll be doing Provides First and second-line investigation and diagnosis Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details per Service desk procedures Communicates with client regarding incident progress Ensures tickets are always updated until issues are resolved Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person. Resolving technical issues quickly and efficiently Installing and configuring necessary software and meeting end‑user needs Escalating any serious problems to relevant departments and teams Ensuring optimal network performance Performing system updates, tests, and maintenance to avoid service interruptions Monitoring and reporting service desk tickets Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems Producing user manuals and guidance for end‑users Creates/maintains documentation on Back Desk Local network support and/or assists centralized Network team Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting User account creation/deletion and file permissions Laptop / Desktop Backup management and maintenance Assist all Joiners, Movers and Leavers tasks in the respective site Involve in Stock and Asset Management activities and coordinate with Stock Management What we're looking for Minimum of 2 years of experience in an IT Service Desk or Help Desk role Bachelor's Degree or completed at least 2 years in college with no back subjects, Associate Graduate, College Graduate (With TOR / Diploma) Experience in resolving tickets Proficiency in using ticketing systems for incident and service request management Willingness to work flexible hours when needed Immediate joiners are preferred Technical expertise in ticketing systems, network basics, Active Directory, and hardware troubleshooting What we offer Some of the key benefits you can expect include: Competitive salary, with the opportunity to earn up to 45,000 PHP Comprehensive health insurance and wellness programs Generous paid time off and holiday allowances Opportunities for professional development and career advancement Collaborative and supportive work environment Apply now and secure this great opportunity before the holiday season #J-18808-Ljbffr
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Taguig, Philippines Nezda Technologies, Inc. Full timeURGENT HIRING FOR IT SERVICE DESK! VIRTUAL INTERVIEW PROCESS ONLY! NO ASSESSMENT!START ASAP! GET YOUR JO NOW! APPLY NOW! WORK ONSITE (SITES AVAILABLE): BGC, TAGUIG CITY ANGELES, PAMPANGA CITY POSITION: IT SERVICE DESK SHIFT: SHIFTING SCHEDULE JOB DESCRIPTION: Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. Log...
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