Project Manager

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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Overview

The Project Manager within the Program Management Office (PMO) is responsible for planning, coordinating, and executing cross-functional projects aligned with organizational goals. This role ensures projects are delivered on time, within scope, and on budget while adhering to PMO standards and methodologies. The Project Manager will also play a pivotal role in internal communications, process development, knowledge management, and the administration of key tools and platforms to drive organizational success.

Responsibilities

• Define project charter, scope, objectives, and deliverables in collaboration with stakeholders
• Develop comprehensive project plans, schedules, and budgets
• Coordinate resources, assign tasks, and track project progress to ensure successful delivery
• Serve as the primary point of contact for project stakeholders, ensuring clear communication
• Facilitate regular project status meetings, reports, dashboards, and updates to stakeholders
• Manage expectations and resolve conflicts effectively
• Identify potential risks and develop mitigation strategies
• Monitor and address project issues promptly to minimize impact on deliverables
• Oversee the curation and distribution of the PS Departmental Newsletter, ensuring timely and engaging updates to stakeholders
• Manage PMO Announcements, ensuring consistent, clear, and impactful communication of key updates, initiatives, and milestones across the organization
• Assist as an administrator for monday.com boards as they pertain to PMO, ensuring accurate and timely updates
• Manage the PMO Backlog and Action Log, tracking open tasks, status updates, and deadlines
• Oversee the Services Backlog and Action Log, ensuring team accountability for assigned actions and project progress
• Continuously review and optimize board structures and workflows to improve efficiency
• Provide training and support to team members on the use of monday.com as needed
• Provide support for the development and improvement of Professional Services (PS) and PMO processes, ensuring efficiency and alignment with organizational objectives
• Curate and maintain a comprehensive Knowledge Base, ensuring accessibility and usability for team members
• Collaborate with stakeholders to document and standardize best practices and workflows
• Assist in maintaining and updating Professional Services (PS) and PMO-related SharePoint Sites, including but not limited to “The Source”, ensuring content is current, relevant, and well-organized
• Serve as a resource for SharePoint-related inquiries and training
• Assist in the improvement of the structure, design, and usability of SharePoint platforms to meet organizational needs
• Ensure projects align with PMO governance frameworks, methodologies, and best practices
• Maintain accurate and comprehensive project documentation
• Continuously work to improve PMO processes and tools based on lessons learned
• Lead cross-functional teams to achieve project goals, fostering a collaborative environment
• Mentor team members on project management principles and tools
• Promote a culture of accountability and excellence within the organization

Qualifications Education & Experience

• Bachelor’s degree in Business Administration, Project Management, or a related field (preferred)
• 5+ years of experience in project management, preferably within a PMO or matrixed organization
• Proven track record of delivering complex projects on time, within budget, and to quality standards

Certifications (Preferred)

• Project Management Professional (PMP)
• Certified ScrumMaster (CSM) or Agile certifications
• Prince2
• Lean Six Sigma certification

Technical Skills

• Proficiency with project management tools such as MS Project, Jira, or monday.com
• Experience with SharePoint site administration and content management
• Advanced knowledge of MS Office Suite (Word, Excel, PowerPoint)
• Familiarity with Agile, Waterfall, and hybrid project management methodologies

Key Competencies

• Strong analytical and problem-solving skills
• Excellent communication, negotiation, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and organizational skills
• Proactive, self-motivated, and adaptable
• Strong ability to manage and optimize collaborative tools and communication channels

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Seniorities

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology
• Industries: Software Development

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