Field Service Engineer

3 weeks ago

Laguna Philippines Towa Semiconductor Equipment Phils Corp Full time

Duties and Responsibilities Responds to customer complaints. Evaluates and resolves problems of the Customer. Installing equipment in accordance to the standard procedure of the company. Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands. Offers customer training for the Specific model of machine. Repairs, tests and maintains equipment that includes calibration and rehabilitation of machine parts. Monitors performance of machine Maintains product manuals. Provides customers with regular reports and feedback on their service requests. Develops and maintains relations with customers. Reports common complaints of customers to top management in order to address the situation for future reference. Makes recommendations to maintenance technicians, and offers feedback on product development, features and functions. Generate project on maintenance engineering system and equipment capability to meet productivity and quality requirements. Provided clear feedback to management for capturing improvement opportunities. Educate customer representative about the product usage and maintenance. Responsible on all mold tooling related issues of all TOWA PH customers with direct collaboration with TOWA HQ’s tooling team (drawing review, problem correction, design modification, upgrade, customer evaluation, etc.). Responsible on all mold process related issues of all TOWA PH customers with direct collaboration with TOWA HQ. Responsible on boosting TOWA PH’s sales on system and tooling parts by having direct coordination with customers thru actual machine assessments and repairs. Responsible on helping Sales team on new projects/ PO specs details determination for machine system and tooling. Responsible for doing regular FSE related activities such as set-up, overhauling, troubleshooting, preventive maintenance, etc. and make sure all activities are properly documented and reported. Perform special tasks as assigned by his superiors. Qualifications Candidate must possess at least Bachelor's / College Degree in Engineering (Mechanical/ Electrical/ ECE) or equivalent Open-minded and good team player Has good communication skills (proficient in English verbally and in writing) Ability to provide solutions to a variety of technical problems independently. Has strong technical, analytical, and development skills. Has an extensive knowledge on Semiconductor molding process. Has an extensive knowledge on Mold tooling technology such as mold tool set-up, Knowledgeable on various technologies such as mechanical, electrical, electronics, electromechanical, pneumatics, and PLC. #J-18808-Ljbffr

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