Refund Analyst

Overview

We’re Hiring: Refund Analyst Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Refund Analyst to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role : Refund Analyst

Work Arrangement : Work from Office

Location : Philippines - Ortigas

Schedule : Night Shift

Work-From-Office is a setup based in Ortigas.

• Develops and organizes reports into a format that can easily be evaluated by Leadership
• Perform daily reconciliation of outstanding refunds across all 13 IDREs to ensure timely and accurate identification of overpayments
• Analyze payer remittances and IDR settlement data to validate refund eligibility
• Process refund transactions accurately and in compliance with internal controls, payer contracts, and regulatory requirements
• Coordinate with Refund team leads and Accounting to resolve discrepancies and ensure proper posting and documentation
• Maintain organized and up-to-date records of all refund activities for audit readiness
• Identify and escalate any discrepancies or issues requiring further investigation
• Assist in month-end reporting and support internal audits related to IDR refund activities
• Collaborate with internal stakeholders to ensure smooth resolution of open refund items
• Strong organizational, analytical, and problem-solving skills
• Knowledge of the Arbitration Process
• Proactively assess and implement improvements to the refund handling process
• Professionalism in all dealings, both internal and external customers
• Ability to clearly communicate, both verbally and in writing
• Other duties as assigned

• College degree or equivalent work experience required
• Minimum of 1 year refund experience
• IDR experience preferred

• Strong organizational, analytical and problem solving skills
• Knowledge of Refunds processing and collections
• Knowledge of independent dispute resolution process
• Ability to clearly communicate both verbally and in writing
• Proficiency in Microsoft Excel and comfort with data analysis and reconciliation tools
• Knowledge of laws that regulate communication and privacy act

• Must maintain professional appearance
• Ability to be at work at regular and consistent times
• Excel proficient
• Strict compliance with the WFO arrangement