Instructional Design Services | WFH

Job Description

This will be a permanent work from home set up.

The company provides technology-enabled back-office services, licensing infrastructure, and freight and logistics management for alcoholic beverage companies. Service Provider will develop training materials for the company, from full e-learning courses to short video tutorials and announcements, taking each project from initial handoff through final upload to TalentLMS.

Scope of Services

Service Provider will perform the following services. Service Provider determines the methods, sequence, and schedule used to deliver them.

• Content development. Turn project scopes and subject matter expert (SME) materials into effective learning content, such as e-learning courses, video tutorials, and announcements. Visual design.
• Design materials that are visually engaging and follow Park Street's brand and design standards where they apply. Research.
• Conduct independent research to supplement training materials and fill knowledge gaps. Project execution.
• Manage each project after the initial handoff from the Point of Contact: create the outline and timeline, draft content, coordinate SME reviews, incorporate feedback, and upload final materials to TalentLMS.
• Quality assurance. Review and refine all materials for accuracy and polish before they go to SMEs or stakeholders. Scoping support.
• When requested, help the Point of Contact or project requestors define project scopes.
• Peer review. When requested, test training materials developed by others and provide written feedback.
• Project status. Keep project status current in Park Street's project management tool (Linear) and shared trackers.
• File management. Organize and store project files in Park Street's designated locations at project completion.

Deliverables and Service Standards

The company measures the engagement against the following deliverables and standards:

The company may request correction of any deliverable that does not meet these standards. Repeated shortfalls are handled under the governing agreement, not through employee-style performance management.

Deliverable Standard

Project outline and timeline

Submitted within 1-2 business days of project handoff.

Draft materials

Reviewed for accuracy, completeness, and brand standards before SME or stakeholder review.

Revisions

SME and stakeholder feedback incorporated within 1-3 business days of receipt.

Final materials

Uploaded to TalentLMS on or before the agreed project deadline.

Project status

Updated in Linear at each project milestone and at least daily.

Project files

Organized in Company’s designated locations within 1 business day of project completion.

Qualifications and Requirements

Required Expertise

• Proven experience as an instructional designer, independently delivering projects from start to finish
• A portfolio of past work showing instructional design and visual layout skills, to be presented and discussed during selection
• Proficiency with e-learning and video authoring tools, ideally Articulate 360 (Storyline, Rise, Review) and Camtasia
• Experience with design and multimedia tools such as Canva and AI voiceover
• Comfort using AI tools such as Gemini to draft and refine content efficiently
• A rigorous approach to self-review, so drafts are accurate and polished before they reach reviewers
• Professional written and verbal English communication with SMEs and stakeholders

Service Coordination

• Point of contact. The Training & Development Manager, or designee, sources and scopes projects, hands them off, answers questions, and accepts deliverables. For vendor-placed personnel, contract matters go through the vendor.
• Availability. Service Provider will be reachable on Slack for project questions and SME coordination during (9 a.m. to 6 p.m. Eastern, Monday through Friday). Service Provider otherwise sets its own working hours.
• Systems and tools access. Park Street will provide access to the tools needed for the services, including Articulate 360, Camtasia, Canva, Murf AI, Gemini AI, Linear, Slack, Google Workspace, and TalentLMS.
• Use of AI tools must follow company's AI use policy. Access is limited to this engagement and ends when the engagement ends.
  Communication channels. Service Provider will use company-approved channels for SME and stakeholder communications.

Perks and Benefits

• HMO Coverage
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehens