IT Supervisor

About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs values its People First culture and now has approximately 45K employees worldwide. We operate in twenty‑three locations across twelve countries, including the Philippines, India, and the United States. TaskUs started with a single idea: to create a different breed of Business Processing Outsourcing (BPO). We believe achieving growth for our partners requires constant motion, exploration of new technologies, readiness to handle any challenge, and a commitment to consistency in an ever-changing world. What We Offer TaskUs provides world‑class benefits and competitive industry salaries to all employees. With dedicated departments such as Total Rewards, Wellness, HR, and Diversity, we continuously support a People First culture. We promote internal mobility and professional development at every step of an employee's career. What You Can Expect in an IT Supervisor Role As an IT Supervisor, you will work closely with the Global Service Desk Manager, supervising daily operations of a Global Service Desk team. Your focus will be on ensuring daily service desk activities deliver timely support to users and business teams. Key Responsibilities Monitor a team of Global Service Desk staff, ensuring first‑level support, incident resolution, and escalation of unresolved requests according to agreed timescales. Manage communication channels—phone, email, chat, and ticket queue—participating in escalated calls as needed. Maintain excellent communication with all end users and other members of the technology department. Mentor the Global Service Desk team for continuous improvement and adaptation to changes in process and environment. Assist with incident management (as Junior IMs), focusing on establishing immediate communication between Incident Manager and end users and gathering relevant details. Analyze, diagnose, and resolve staff problems, ranging from straightforward to complex technical issues. Perform a range of administrative duties within the role. Provide coverage across international sites and remote users at other offices. Other duties may be added as business needs evolve. Required Qualifications Minimum of 1 year of supervisory experience with IT teams. An ITIL qualification and MCP certification are preferable but not required. Incident Management experience is preferable but not required. Extremely organized with excellent communication and problem‑solving skills. Excellent verbal, written, and presentation skills, with fluency in English, to translate complex technical information to all levels. Strong people‑skills, professionalism, empathy, and the ability to support colleagues in high‑stress situations. A "Can do" attitude, customer orientation, and a cool‑tempered demeanor. Self‑motivated achiever who gains satisfaction from providing excellent customer service. Data‑driven decision‑making skills, able to use operational data to inform decisions. Strong problem‑solving, critical thinking, and analytical ability. Skilled in utilizing ITSM ticketing systems and Network Management Tools. Confident and goal‑oriented with the ability to set and meet short‑ and long‑term objectives. Ability to work in a fast‑paced environment with dynamic priorities. Excellent organizational skills and ability to solve problems effectively and autonomously. Clear communication of technical concepts to non‑technical people. Ability to work under pressure, adapt to change, and thrive both independently and in a team. Education / Certifications Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or a related IT/Computer field. Work Location / Work Schedule / Travel Onsite at Imus, Cavite Office Shifting Schedule How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any payment to proceed with your application. Please ensure you communicate only with authorized recruiters of TaskUs. DEI Statement In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the following URL: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. #J-18808-Ljbffr