Sr. Customer Solutions Engineer

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. We’ve built the world’s first open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don\u2019t, work to do what should be done (rather than what can), and if we can\u2019t do it exceptionally well, we don\u2019t do it. It\u2019s how we've assembled a team of world-class builders, thinkers, and doers. And it\u2019s how we\u2019re reinventing what\u2019s possible every day.

Our Customer Solutions Engineers in Singapore are expected to work hand-in-hand with the product, sales and customer to implement Plume’s cloud based services across a wide scale network. This job requires close coordination with the sales team to find innovative ways to solve customer pain points and smoothly enable adoption of the Plume services platform for many customers around the world. Plume uniquely provides opportunities for technical sales engineers to be involved in the entire full technology stack, including modification of low level driver code, massive big data processing and analytics, and a beautiful end customer mobile app experience. Most of our transactions with customers focus on cloud based service deployments and outstanding end customer experience through our mobile app.

• Prepare and deliver technical presentations explaining products or services to customers and prospective customers
• Confer with customers and engineers to assess equipment needs and to determine system requirements
• Collaborate with sales teams to understand customer requirements and provide sales support
• Help clients solve problems with installed equipment
• Recommend improved process or services to customers, showing how changes will lower costs or increase production
• Help in researching and developing new products based on customer specific needs
• Provide prompt local and remote support for Proof of Concept (PoC), lab & field trials and deployment ramp up for CSPs and retail partners
• Coordinate and implement CSP product installations and integrations by understanding and documenting customer requirements in advance system evaluations
• Understand business requirements involved with technical account strategy
• Research and stay up to date on the most recent industry standards and trends, emerging technology in network and server engineering, and have fundamental understanding of the principles of networking and cloud architectures
• Hire, develop, and lead an inclusive, engaged, and high performing Customer Solutions Engineering team within an assigned region/market
• Provide ongoing interpersonal and technical coaching to Customer Solutions Engineers on team

• Minimum 3+ years of leadership experience
• Minimum of 10+ years related experience working with network, security and/or web technologies as a Sales Engineer
• BS/BA or equivalent work experience
• In-depth industry knowledge and understanding of SDN and wireless technologies, solutions and product offerings preferred
• Advanced written and oral communication skills in English
• Ability to travel >70% of the time
• Hands on experience in configuration of software and hardware including systems, cloud services and networking equipment
• Experience working with large entities deploying large scale SaaS networks to millions of end points
• Track record of developing and maintaining communications in a cooperative and professional manner with all levels of staff and customers

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.