CALL CENTER REPRESENTATIVE

Overview MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and innovation, we are a trusted partner in the industry. We’re seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll respond to inquiries, reach out to existing customers to provide support, and promote new products and services. This is an exciting opportunity to work on high-profile projects with some of the world’s most recognizable brands. If you’re a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you. Start your career with a growing team that values your potential. With our industry-leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required. We welcome candidates from all customer-facing industries, including hospitality, retail, and food service. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Qualifications Must be 18 years or older High school diploma or equivalent Strong communication and organizational skills Fluent in English Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Reliable and punctual Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills Preferred (Not Required) 1+ year of experience in customer service, tech support, sales, or administrative roles Compensation & Benefits At MCI, compensation and benefits packages are competitive and designed to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We offer a range of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Coverage plus a dependent Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage Dental Coverage In-house dental assistance worth ₱5,000 Free meals during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Disinfection and safety measures in the workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Social engagement and recognition programs Employment Terms We may tailor benefits by geography. The core commitment is to reward effort, provide growth opportunities, and create an environment where every employee feels valued. The foregoing describes the general expectations and is not an all-inclusive list of duties, responsibilities, skills, and qualifications. Physical Requirements This job operates in a professional office environment and involves a largely sedentary role with long periods of computer use. The employee may need to move about the office, reach in any direction, and lift up to 40 pounds as required. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with fingerprint. Job offers are contingent on results. Must be willing to submit to drug screening. Job offers are contingent on results. Reasonable Accommodation It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship. For accommodation requests, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination, and all employees share in the responsibility of supporting a diverse and equal opportunity workplace. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements. We do not tolerate discrimination or harassment based on these characteristics. About MCI (Parent Company) MCI helps customers tackle CX and DX challenges with industry-leading solutions that deliver exceptional experiences and drive performance. We provide business process outsourcing, staff augmentation, contact center services, and IT services. MCI has ten BPO facilities across multiple locations and 10,000+ employees with 150+ client partners. The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. You may be asked to perform other duties as needed. The employer reserves the right to revise this description at any time. This document is not a contract of employment, and either party may terminate employment at any time, for any reason. #J-18808-Ljbffr