Canada Mas Na Hcm Client Service Representative

Posted 1 day ago

Account Management Specialist (Mandaluyong, National Capital Region)

Job Description

An Account Management Specialist will be responsible for managing medium and large enterprise accounts, ensuring overall client success across subscriptions, renewals, upsells, upgrades, and downgrades. This role involves building and nurturing strong, long-term relationships with key stakeholders, understanding their business needs, and proactively delivering solutions that drive client satisfaction, retention, and growth.

Beyond managing existing accounts, he/She will actively pitch and close new business opportunities generated through resellers, partners, and sales channels. He/She will work closely with marketing, sales, and channel teams to qualify leads, create customized proposals, and close deals that align with both client objectives and company strategy.

Serving as a strategic bridge between clients and internal teams—including product, operations, support, finance, and legal—this role will ensure clear communication, smooth onboarding, and issue resolution. He/She will help clients maximize the value of their partnership, contributing to long-term revenue growth and stronger client loyalty.

This role is commercially driven, solutions-oriented, and able to balance relationship management with sales execution.

Php 30,000

Basic Qualifications

Academic Background: A Bachelor’s Degree in Marketing, Business, IT or any related field.

Preferably 1 to 3 years of experience in sales, account management, and/or customer management

Skills and Knowledge:

• Communicate clearly, confidently, and professionally in both written and verbal forms when engaging with clients and internal teams.
• Build and maintain strong, trust-based relationships with clients to support long-term partnerships.
• Identify opportunities to upsell and cross-sell products and services that align with client needs and business goals.
• Address client concerns with urgency and deliver practical, long-term solutions.
• Manage multiple client accounts effectively, meeting deadlines and balancing competing priorities without compromising quality.
• Demonstrate a strong understanding of clients’ industries, operations, and how our solutions drive value.
• Collaborate closely with internal teams including Sales, Product, Operations, and Finance to deliver a unified client experience.
• Maintain accurate records of client interactions, commitments, contract details, and preferences
• Adapt to evolving client requirements, internal changes, or market dynamics with resilience and professionalism.
• Utilize CRM tools, reporting dashboards, and standard office applications (e.g., Excel, PowerPoint) for account tracking and reporting.

Duties and Responsibilities:

• Manage medium to large enterprise accounts by understanding client needs, building strong, long-term relationships, and clearly communicating the value and benefits of our products and services.
• Coordinate with internal teams to ensure client requirements are met efficiently and effectively.
• Gather, analyze, and study client data and behavior to identify opportunities for upselling, cross-selling, and improving client satisfaction.
• Provide market feedback on our solutions, pricing, promotions, and competitive position to help refine commercial strategies.
• Stay updated on industry trends, competitor activities, and market dynamics; proactively recommend adjustments to market approach and strategy as needed.
• Develop deep knowledge of the company’s products and services to confidently support clients, including providing assistance with basic troubleshooting.
• Identify and pursue upsell and cross-sell opportunities within the existing client base; build and maintain a strong upselling pipeline and ensure timely closure of new revenue opportunities.
• Drive revenue growth from existing clients while managing and preventing churn through proactive engagement and value delivery.
• Prepare and submit accurate, timely reports and updates via HubSpot (or equivalent CRM tools) to track activities, pipeline progress, and client status.

EMLOYMENT DETAILS

Type: Full-Time

Set-Up: On-Site

Location: Makati City (Main Office) and Tanza, Cavite (Site)

Hours: Monday to Friday (9AM to 6PM)

Salary Range: Php 20,000 to Php 30,000

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Opportunities for promotion

Schedule:

• 8 hour shift

Supplemental Pay:

• Performance bonus

Account Management Specialist

Posted today

Job Description

Key Responsibilities:

• Build and maintain strong client relationships to support long-term partnerships.
• Address client queries and identify opportunities for growth within existing accounts.
• Understand client requirements and proactively provide tailored solutions.
• Act as the primary communication channel between clients and internal teams, ensuring smooth service delivery and issue resolution.
• Bridge the gap between the company and clients, ensuring satisfaction, driving revenue growth, and strengthening business relationships.

Qualifications:

• Bachelor’s/College Degree in Business Management or related field.
• Relevant experience in client or account management, preferably in the security and reinforcement industry.
• At least 1 year of working experience in a related field.
• Results-oriented, organized, and detail-oriented.
• Strong relationship-building and client-facing skills.
• Strategic thinker with sound decision-making and problem-solving abilities.
• Excellent communication and presentation skills.
• Willing to work in Makati.

Job Type: Full-time

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• Do you have experience in client management in relation with businesses in the security service industry or any related industry? (Required)
• Availability to start (required)
• Reason for exploring opportunity? (Required)
• What is your expected salary range for this role? Feel free to include any benefits or compensation you’re looking for. (Required)

Experience:

• Account management: 1 year (Preferred)

Location:

Posted 1 day ago

Account Management Team Lead

Job Description

The Account Management Team Lead is responsible for leading a team of Senior and Account Managers handling both Standard and Recovery accounts. This role ensures the successful execution of client retention strategies, revenue preservation, upselling, and payment collection. The Team Lead will drive performance through structured reporting, coaching, and operational alignment ensuring the team meets monthly targets on touchpoints, renewals, upsells, and collections.

Key Responsibilities:

1. Client Retention & Churn Recovery

• Implement and monitor client retention strategies, ensuring accounts are proactively managed before renewal dates.

• Track and support the recovery of churned or at risk accounts, with clear action plans and recovery timelines.

• Identify trends in client loss and coach the team to preempt similar risks in the future.

2. Revenue & Upsell Performance

• Monitor individual and team targets for renewals, upselling, revenue retention and Strategic Recovery.

• Conduct pipeline reviews and upsell strategy sessions to support all Senior & Account Managers in closing opportunities.

3. Payment Collection Monitoring

• Oversee the team’s payment collection follow ups in coordination with both Clients and Finance team.

• Set weekly goals for aging reduction, and escalate overdue accounts as necessary.

• Ensure billing disputes or collection issues are resolved in a timely manner

• Define and implement segmentation logic for standard vs. high-risk/recovery accounts.

• Customize engagement tactics and frequency based on client tier, lifetime value, or contract type.

5. Reporting & Analytics

• Prepare and present weekly and monthly team reports covering the following:

c. Upsell pipeline

e. Collection status

• Use insights to adjust strategies and coach the team toward improved outcomes (Weekly sync with Sr. Director and Head)

6. Strategic Planning & Execution

• Work with senior leadership to define annual and quarterly goals for the Account Management team including targets for client retention, upselling and such

• Translate strategy into actionable team KPIs, projects, and client engagement initiatives.

7. Team Development

• Conduct regular one-on-ones, coaching sessions, and performance reviews.

• Support onboarding and training of new Account Managers.

• Foster a culture of accountability, client focus, and continuous improvement.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or any related field.

• At least 2-4 years of experience in Account Management or Client Services, with leadership or supervisory experience is an advantage

• Excellent communication and client-facing skills, with strong problem-solving and negotiation capabilities.

• Strong organizational and time management skills

• Deep understanding of client lifecycle management, from onboarding through retention and renewal.

• Able to analyze data and use insights to improve revenue retention, upselling, and collection performance.

Location

Posted 1 day ago

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