Sr. Production Assoc(R1565092)
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Roles and Responsibilities
- Ensures that the appropriate processes are adequately documented and followed across all systems.
- Converts data received from the data suppliers into IQVIA standard format as per instructions.
- Received sales, product, manufacturer, and customer files are processed using the relevant IQVIA applications and procedures to produce the relevant coding for the period.
- Oversees all quality assurance testing and ensures that all testing is carried out prior to deliverable dispatch.
- Responsible for timely completion of all QC-related production tasks including the off-cycle reports and other relevant tasks.
- Conducts various checks to capture any data anomaly prior to the release of client deliverables.
- Maintains the data quality by analyzing various reports that generate transactions which have potential issues.
- Performs data checks by analyzing results and trends.
- Provides impact analysis of identified data corrections.
- Understands and can effectively communicate routine database processes.
- Serves as subject resource on relevant production area, answering queries.
- Reviews problems arising during the process and ensures successful resolution.
- Communicates actively with other departments/ functions to inform of task status or to resolve problems.
- Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
- May provide input for new system development, including requirement gathering, UAT and implementation.
- Contributes on identifying process improvement opportunities.
- Perform functions as directed by the Manager.
List of required skills for this role:
- Associates degree, diploma, or equivalent
- Proficiency in Windows application (Word and Access)
- Proficient and knowledgeable in SQL and Excel
- Good interpersonal, written and verbal communication skills
- Strong customer focus, attention to details, analytical and problem-solving skills
- Ability to carry out analysis and information gathering to resolve problems on routine matters
- Ability to work under time constraints and changing work volumes
- Willing work on flexible schedule and can render OT on the holiday.
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