Aftersales Support Officer
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NICHED IN COMPUTERS? WE WANT YOU
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us
Awesome perks await in #WeAreTGT: BGC
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
Vibrant City Location: Work in BGC (Day Shift)
As an IT Support Engineer...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
Your Profile in Customer Service
At least 2-3 years of experience in presales or post sales for IT/ Computer products
Technical expertise with latest computer hardware and components
Excellent customer service & communication skills
Fluent in English, both written and verbal.
Proven excellence in phone and customer service manner and skills.
Your Human Touch
Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.
Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.
Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.
Team-oriented, adaptable, and maintains a neat, professional appearance.
Amenable to working on site: BGC Day
YOUR DAY-TO-DAY TASKS
Customer support
Serve as the first point of contact for all aftersales concerns, including basic troubleshooting, Level 1 support, warranty applications, and delivery follow-ups.
Assess and approve RA requests or lift complex warranty cases as needed.
Provide support across multiple channels (Phone, Zendesk, Email, Backend, Live Chat) and for all business segments (Retail, Delivery, Commercial, Marketplace).
Ensure clear, timely communication while maintaining empathy and professionalism at all times.
Internal Communication
Coordinate with presales teams (SSO, Commercial, Retail) to gather needed information and elevate concerns when necessary.
Work closely with the warranty team to ensure timely resolution of customer warranty issues and deliver a high level of satisfaction.
Join weekly/monthly aftersales meetings to review performance, progress, and department plans.
Attend Aftersales, customer service, technical, and vendor training sessions, including those held outside regular business hours.
MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
Make the most of our 100% virtual recruitment
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