ServiceNow Architect

Qualifications:

- 4-6 years of relevant experience

- Have experience in HRSD and the ServiceNow platform (i.e., Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End, and other related modules, etc..)

- Have experience or can quickly learn how to integrate with several services and APIs built using Microsoft Technologies (e.g., Microsoft Entra ID, Microsoft Graph API, Azure APIM, Azure DevOps, etc..)

- Normal office hour. However, need to be ready as well to work at night if needed, considering that client is on US location as well

Job Description:

This role will be assigned to the Employee Query/Resolution Management product team in the HR Digital Platform.

- To perform activities associated with one or more software engineering lifecycle phases

Principal Accountabilities:

- Understand customer requirements and suggest solutions or alternatives

- Fill timesheets and complete invoicing process on or before the deadline

- Engage with customer teams on an ongoing basis on all aspects of project delivery

- Seek informal feedback and escalate any issues to seniors in the team

- Develop software code as per specifications, by understanding customer requirements

- Track open tickets/ incidents in queue and allocate tickets to resources

- Constantly review if there is a better way of doing things, which may help with economising time or money or deliver better to the customer

- Perform code reviews as per standards and provide timely status update

- Monitor and track defects and manage any change requests

- Participate in quality reviews and implement quality norms

- Build reusable components and participate in review processes

- Develop and review project consolidated status reports

- Perform all activities related to maintaining successful knowledge management, including re usage, accuracy and efficiency

- Promote team work, motivate, mentor and develop subordinates

- Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix

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