Learning Experience Manager

So what does a Learning Experience Manager really do? Imagine yourself going to work with one thing on your mind: that you will lead the design, development, and maintenance of existing and new applications to meet an enterprise’s functional business requirements and operational needs.

As a Learning Experience Manager, you will:

• Manage the initiation, development, and implementation of the TaskUs training department’s site-wide initiatives;
• Drive campaign specific training programs for Team Leaders and Teammates;
• Create and maintain any necessary materials related to maximizing campaign task mastery and personal development;
• Pioneer all campaign specific training needs and programs in the organization;
• Execute TL and TM development training, which includes the following: detailed curriculum, training, and evaluation;
• Maintain all relevant training materials and documents for all levels for trainees, from new Teammates to tenured Team Leaders;
• Ensure that all trainings provided are aligned with the specific campaign and TaskUs’ broader business objectives;
• Explore proactively the specific needs of every department and campaign to develop training materials as needed;
• Propose and publish a year-long training calendar with specific quarterly objectives;
• Plan total training policies, programs, new testing tools, methods, and systems; and
• Work directly with the teams and communicate effectively with the Operations Director, Operations Manager, and their US counterparts.

So, do you have what it takes to become a Learning Experience Manager?

Requirements:

• At least a bachelor’s degree or college degree in any field
• Minimum of 2 years of managerial and/or supervisory role
• BPO experience
• Excellence in presentation, communication, and interpersonal skills
• High independence and motivation
• Commitment to oversee projects to completion
• Ability to adapt and level any training materials to a given audience
• Knowledge in using Google and MS Office applications

Join TaskUs, Business Intelligence's 2022 “Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good perks and benefits* are available for you

• Scholarship program for your children
• HMO benefits for you and up to 2 dependents after 2 weeks of employment
• Wellness programs
• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Free healthy lunch
• Daycare for your kids while you're on shift
• Happy Hours, Time Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

About Us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.

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