Lead Process Excellence
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Qualifications
- Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
- Lean Six Sigma Green Belt certification.
- At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
- BPO/CPO experience.
- Hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.
- Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
- Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
- Experience creating SOPs, process maps, and training materials.
- Strong communication skills, with the ability to present findings clearly to cross‑functional teams.
- Ability to collaborate effectively with Operations, Reporting/MIS, and cross‑functional partners.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
Desired
- Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.
- Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.
- Familiarity with data visualization tools (e.g., Power BI, Tableau).
- Strong facilitation skills for workshops, huddles, and process reviews.
- Ability to influence stakeholders and drive adoption of new processes.
- Demonstrated success in sustaining improvements through control plans and standardized documentation.
- Experience in business writing, process documentation, and delivering training.
- Strong problem‑solving skills with the ability to work independently and within a team.
Certificate/Credentials
- Lean Six Sigma Green Belt Certification
Recruitment Process
- Validation
- Zwayam profile creation
- HR Interview
- Hiring Manager Interview
- Onboarding
Screening notes
- Highest educational attainment:
- Are you a Certified Lean Six Sigma Green Belt?
- Years of hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis
- Years of BPO/CPO relevant experience
- How much is your last drawn salary?
- What are your salary expectations?
- Are you amenable to working on a hybrid setup in Taguig pr within Metro Manila?
- Can you start immediately once hired?
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