Quality Assurance Analyst

2 weeks ago

Manila, Philippines Monee Full time

Overview

Quality Assurance Analyst (Customer Service) - Operations Support, SeaBank

Location: Monee Manila, National Capital Region, Philippines

Responsibilities
  • Performs regular QA evaluation of Customer Service Ops agents’ customer handling completed via Call, Live Chat, Email, Webform and Social Media
  • Performs regular scrubbing or tagging of Bad CSAT cases
  • Participates or leads calibration or alignment sessions with the Quality Team, CS Ops Team Leads, Training Team and other Operations Support
  • Champions process excellence by being proactive in raising issues and gaps for process alignment
  • Consolidates QA evaluations for reports and analyses
  • Checks and assesses the validity of CS Ops disputes on QA evaluations
  • Performs QA evaluation on cases completed by New Hires who are on Nesting phase of Process and Product Training
Qualifications
  • Bachelor’s degree in Business Administration, Banking, Finance, or a related field
  • At least 3 years of experience in Quality Assurance within Customer Service operations
  • Preferably with experience conducting QA reviews or audits within a financial institution or regulated environment
  • Proficiency in English with excellent written and verbal communication skills for clear reporting and feedback
  • Basic know-how in using Google applications, specifically Sheets and Slides
  • Meticulous attention to detail and strong analytical and problem-solving skills
  • Effective time management and organizational skills, with the ability to meet tight deadlines
  • Strong interpersonal skills and the ability to work both independently and as part of a cross-functional team
  • Willingness to be assigned on-site in Ortigas, Mandaluyong City and/or Cubao, Gateway
Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Quality Assurance

Referrals increase your chances of interviewing at Monee by 2x

#J-18808-Ljbffr

  • Quality Assurance Analyst

    1 week ago

    Ortigas, Metro Manila, Philippines Symbos Managed Services Inc Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Quality Assurance Analyst at Symbos Managed Services Inc., you will play a crucial role in ensuring the delivery of excellent customer service across our start-up operations. In this full-time position based in Ortigas, Pasig City, Metro Manila, you will be responsible for monitoring and evaluating customer interactions to identify areas...

  • Quality Assurance Analyst

    2 weeks ago

    , Metro Manila, Philippines Kajabi Full time

    Join to apply for the Quality Assurance Analyst role at Kajabi Join to apply for the Quality Assurance Analyst role at Kajabi Get AI-powered advice on this job and more exclusive features. About UsFounded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into...

  • Quality Assurance Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Five9 Full time

    OverviewJoin to apply for the Quality Assurance Analyst role at Five9Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...

  • Quality Assurance Analyst

    5 days ago

    Manila, National Capital Region, Philippines Lone Wolf Technologies Full time ₱300,000 - ₱600,000 per year

    JOB SUMMARY: The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, troubleshooting and resolution The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm...

  • Quality Assurance Analyst

    3 days ago

    Manila, National Capital Region, Philippines Lone Wolf Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARY:The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, troubleshooting and resolution.The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm and...

  • Quality Assurance Analyst

    2 days ago

    Manila, Philippines Lone Wolf Technologies Full time

    Overview JOB SUMMARY: The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, troubleshooting and resolution. The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf...

  • Quality Assurance Test Analyst

    2 weeks ago

    Manila, Philippines Tyler Technologies Full time

    Overview Join to apply for the Quality Assurance Test Analyst role at Tyler Technologies . We are seeking a detail-oriented and collaborative Quality Assurance Test Analyst to join our dynamic team. In this role, you will play a critical part in ensuring the delivery of high-quality software by validating functionality, usability, and performance through...

  • Sap Quality Assurance Analyst

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job postings for Sap Quality Assurance Analyst roles in the Philippines were listed. This refined description consolidates the available postings into clearly structured sections with responsibilities and qualifications, using only allowed HTML tags. SAP Quality Assurance Analyst — Marikina Job Description and Requirements Location: Marikina ...

  • Quality Assurance Analyst

    2 weeks ago

    , Metro Manila, Philippines Five9 Full time

    Overview Join to apply for the Quality Assurance Analyst role at Five9 Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...

  • Quality Assurance Analyst, Senior

    2 weeks ago

    Manila, Philippines Infor Full time

    Overview Infor Manila, National Capital Region, Philippines Join to apply for the Quality Assurance Analyst, Senior role at Infor . This position requires relevant experience in testing methodologies, automation strategies, and quality assurance best practices. The Senior QA Analyst collaborates with cross-functional teams to identify defects, enhance...