Marketing Operator
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- Translate strategic direction from the VP into defined epics, milestones, timelines, and acceptance criteria.
- Architect, administer, and maintain ClickUp as the operating system for the Marketing organization, including dashboards, automations, templates, and governance standards.
- Run the marketing operating cadence, including planning sessions, stand‑ups, risk reviews, dependency reviews, and retrospectives.
- Enforce intake processes and scope discipline; accelerate bypasses or unsanctioned work within established timelines.
- Proactively identify risks, blockers, and dependencies; document context and provide recommended next steps during escalations.
- Hold cross‑functional owners accountable to documented commitments with professionalism and consistency.
- Drive cross‑team delivery for CRM rollout, website rebuild, marketing automation, corporate communications, and major events.
- Maintain decision logs, risk logs, documentation standards, briefs, and program runbooks.
- Develop and maintain resource and capacity planning views, including RACI documentation and workload rebalancing recommendations.
- Coordinate with external vendors regarding deliverables, timelines, acceptance criteria, and performance tracking.
- Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners.
- Work in a proactive manner and adapt to changing priorities; independently recognise and address issues to prevent delays.
- Consistently perform all duties in a high-volume, deadline‑driven environment while working both independently and collaborating effectively with team members.
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