Night-Shift Quality Manager — BPO QA Leader
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TASQ Staffing Solutions is seeking a Quality Manager for a night shift onsite role in Pasay/Alabang. The ideal candidate has 6-8 years in BPO and at least 3 years in QA leadership, with strong skills in quality tools, RCA, and CSAT/NPS metrics.
Experience in insurance QA is preferred, and the candidate should be adept at deploying quality frameworks during transitions and capable of driving improvements across processes and teams.