Manager - Lean Six Sigma Quality

Overview

Manager - Lean Six Sigma Quality - HIG

Inviting applications for the role of Manager, Lean Six Sigma Quality.

In this role, you will partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).

• Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
• Interact with Clients for understanding Key business Priorities and Opportunity identification
• Lead BB Level Projects, and coach & mentor Green Belts
• Provide innovative leadership driving quality performance
• Direct the identification of gaps and improvement in the various processes
• Ensure the use of problem solving and root cause analysis where necessary
• Deploy framework to improve Process performance on the shop floor
• Lead Value Stream Mapping (VSM) and Problem Solving Workouts with the various businesses
• Monitor & audit the deployed processes for effectiveness & efficiency
• Responsible for the Visual Management of dashboards & metrics
• Responsible for generating business impact for the clients using the CI methodologies and frameworks

• Six Sigma experience must be in a Business Process Outsourcing context
• Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).

• Preferably candidates who have supported banking, financial services & insurance clients
• Candidate must be at the least Green Belt Certified

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.