Call Center Agent-Wave 1

7,592 Support Agent jobs in the Philippines Call Center Agent-Wave 1

Posted today

Job Description

WE'RE HIRING Customer Service Representative

NO EXPERIENCE NEEDED | UP TO PHP 27,000 SALARY

Start Date: September Class
100% Virtual Hiring Process

Ready to Jumpstart Your Career?

Whether you're a fresh graduate or just starting out – this is your chance to build a professional career in the BPO industry with a company that values your growth, talent, and potential

Responsibilities & Benefits

• NO Work Experience Needed – We'll train you
• Open for Fresh Graduates & Career Shifters
• 100% Virtual Application – Apply anytime, anywhere
• 1-Day Application Process – Fast & Easy
• NO Final Interview – Less stress, faster results (selected accounts)
• Get Hired & Start Immediately

What You'll Get

• Earn up to PHP 27,000/month
• Performance Bonuses & Account Incentives
• Fun and Supportive Work Environment

Who We're Looking For

• High School Graduates welcome
• Willing to learn & grow in the BPO field

APPLY NOW – Your BPO Journey Starts Here

This is your sign to go for it Don't miss the chance to be part of one of the fastest-growing industries today.

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• Please provide your active email address and active viber number
• Do you have a BPO experience? If yes for how long in total and from what company?
• Do you have any Customer Facing experience? If yes what job and for how long?
• Do you have any device like laptop or desktop with working webcam and headset plus stable internet connection? If none are you willing to borrow?
• Are you a former employee of Concentrix, Convergys, IBM, Stream Global or SYNNEX?
• Are you amenable to work onsite in SM Clark Pampanga? Please provide your current location or address (This is a work onsite set up only)
• How would you rate your English communication skills? 1 (lowest) to 10 (highest)

Education:

• Senior High School (Preferred)

This advertiser has chosen not to accept applicants from your region.

Support Agent

Posted today

Job Description

About ShiftCare

ShiftCare is a leading SaaS provider helping disability, aged care, and allied health providers streamline rostering, scheduling, billing, and client management. Our platform enables care providers to deliver a higher standard of care while growing their businesses.

We are seeking a proactive Support Agent (North American Hours) to join our global team. This position is based in the Philippines, working remotely to provide live support coverage for our North American customers.

Key Responsibilities

• Handle inbound customer queries through live chat, phone calls, and email with professionalism and empathy.
• Deliver first-call/chat resolution wherever possible, with clear, confident, and customer-friendly communication.
• Troubleshoot technical and functional product queries, escalating complex issues when required.
• Document all interactions and resolutions accurately in our support systems (Intercom, HubSpot, etc.).

SaaS Product Assistance

• Guide customers through ShiftCare's SaaS platform features, including rostering, scheduling, invoicing, and compliance.
• Provide clear, jargon-free explanations tailored to North American customers.
• Assist customers with setup queries and feature adoption.

Form Template Creation & Support

• Configure and customise client form templates using ShiftCare's form builder tool.
• Test and validate templates to ensure data accuracy, usability, and customer requirements are met.

Continuous Improvement

• Recognise recurring issues and propose improvements to documentation and support processes.
• Share feedback with Product and Engineering to help enhance the platform.
• Stay current on product updates and industry requirements relevant to care providers.

Requirements

• Excellent English skills (spoken and written) with a clear, neutral accent suitable for North American customers.
• Minimum 1–2 years' experience in SaaS support or a customer-facing technical role.
• Proven experience dealing with North American customers via phone and chat.
• Ability to work independently on a North American time zone shift (EST, CST, or PST).
• Strong problem-solving skills with a customer-first approach.
• Experience using support/CRM platforms such as Intercom, Zendesk, or HubSpot.
• Tech-savvy, quick to learn new SaaS tools and processes.

Desirable

• Experience creating or configuring digital forms or templates.
• Knowledge of the disability, aged care, or allied health sector.
• Prior experience in a remote team across global time zones.

What We Offer

• Competitive salary (Philippine-based, paid in local currency).
• Fully remote work environment.
• Opportunity to work with a growing SaaS company with global customers.
• Training and career development opportunities.
• Collaborative, supportive culture where initiative is valued.

Help Desk Support Agent

Posted today

Job Description

Position Overview

We are looking for a friendly, proactive, and detail-oriented Helpdesk Agent to join our IT Support team. You will be the first point of contact for customers/users experiencing technical issues, and will help resolve their concerns quickly and effectively. If you love problem-solving and have strong communication skills, we want to hear from you

Responsibilities

• Respond to support requests via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, network, and connectivity issues.
• Log, prioritize, and track incidents and service requests in the ticketing system.
• Escalate more complex issues to senior / specialized IT teams when needed.
• Follow up with users to ensure issues are fully resolved and user satisfaction is maintained.
• Maintain and update documentation, knowledge base articles, and standard procedures.

What We'll Look For

• Strong customer service orientation and excellent communication skills (verbal & written).
• Familiarity with networks, connectivity, and common troubleshooting techniques.
• Ability to manage multiple open tickets and prioritize tasks effectively.
• Patience, professionalism, and a positive attitude under pressure.
• (Optional/preferred) Experience with helpdesk tools/ticketing systems.

Technical Support Agent

Posted today

Job Description

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent

Company Industry: IT Company

Work Location: Pasay City

Work Schedule: Monday-Friday

Salary: Php 30,000 - Php 35,000 gross

Work Set Up: Hybrid Setup (1x-2x a month RTO)

JOB REQUIREMENTS:

• Associate Degree Holder or Bachelor's Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Work experience in troubleshooting SaaS applications
• Communication Skills

RECRUITMENT PROCESS: (ONLINE)

This is Direct Hirings

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Technical Support Agent

Posted today

Job Description

Infinit-O isn\'t just about business process optimization, we\'re about people. For over 20 years, we\'ve been helping some of the world\'s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we\'re dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don\'t just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of the Client
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Requirements

• Graduate of B.S. Computer Science or similar degree
• Minimum 1-3 years of experience in a customer-focused, support environment
• Proven track record of driving change focused on improving the customer experience
• Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
• Experience with Medallia and Service Cloud knowledge a plus
• Ability to learn on the fly and prioritize conflicting tasks

What we offer

• At iOPEX Technologies Philippines Inc., we are committed to providing a supportive and engaging work environment for our employees. We offer a competitive salary, opportunities for career development, and a range of benefits, including health insurance, retirement plans, and various wellness initiatives.

Technical Support Agent

Posted today

Job Description

About the role

As a Technical Support Agent (Wifi Network Account) at iOPEX Technologies Philippines Inc., you will be responsible for providing high-quality technical support to customers, resolving issues related to their WiFi network accounts. This is a full-time position based in Taguig City, Metro Manila. You will be an integral part of the customer service team, ensuring customer satisfaction and contributing to the overall success of the company.

What you'll be doing

• Answering inbound calls from customers and providing first-line troubleshooting for WiFi network account issues
• Diagnosing and resolving technical problems related to WiFi connectivity, account access, and related issues
• Educating customers on the usage and features of their WiFi network accounts
• Documenting customer interactions and maintaining accurate records of issue resolution
• Escalating complex issues to the appropriate technical teams for further investigation and resolution
• Providing feedback and suggestions for process improvements to enhance the customer experience

What we're looking for

• 1-2 years of experience in a customer service or technical support role, preferably in the telecommunications or IT industry
• Strong problem-solving and analytical skills to identify and resolve technical issues
• Excellent communication and interpersonal skills to effectively interact with customers
• Basic understanding of computer networking, WiFi technology, and troubleshooting techniques
• Familiarity with customer service best practices and a commitment to delivering exceptional customer experiences
• Proactive and adaptable, with the ability to work in a fast-paced environment
• Proficient in English, both written and verbal

What we offer

At iOPEX Technologies Philippines Inc., we are committed to providing a supportive and engaging work environment for our employees. We offer a competitive salary, opportunities for career development, and a range of benefits, including health insurance, retirement plans, and various wellness initiatives. Our culture encourages collaboration, innovation, and a healthy work-life balance.

About us

iOPEX Technologies Philippines Inc. is a leading provider of comprehensive IT solutions and services. With a focus on innovation and customer satisfaction, we strive to empower our clients with cutting-edge technology and exceptional support. As a rapidly growing company, we offer dynamic career opportunities for individuals who are passionate about technology and dedicated to delivering excellence.

Apply now to become a part of our dynamic team and contribute to the success of our company.

Technical Support Agent

Posted today

Job Description

Work Shift: Night Shift

Work Setup: Hybrid Setup (1-2x a month RTO)

Must have:

• Associate Degree Holder or Bachelor's Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Experience with, Service Cloud knowledge is a plus

REQUIRED:

• Work experience in troubleshooting SaaS applications

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Technical Support Agent

Posted today

Job Description

Job Highlights

• Blended Support (Voice/Non-Voice Account)
• HMO and Life Insurance on your Day 1, Work-Life Balance & Career Growth Opportunities
• Enjoy 20,000 to 70,000 *Incentives Included

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. Here, you can improve your quality of life and grow your career.

There are 2 ways to join us

You can join in virtually Just click apply now, complete our application form, and enter our virtual hub using the details below, or walk in to our Onsite Recruitment Hub located at 6/F ATC BPO1 Corporate Center Bldg. Madrigal Avenue, Ayala Alabang, Muntinlupa City, from 9AM to 7PM

Kindly declare JOBSTREET as your source during your application process.

VIRTUAL HUB DETAILS:

Zoom Link:

Zoom ID:

Passcode: foundever

Source of Application: JOBSTREET

Virtual Recruitment Hours: 9AM to 7PM (Open from Monday to Friday)

Technical Support Agent

Posted today

Job Description

Job Highlights

• Open to K-12 / High School Graduate or College Undergraduates
• No experience required if SHS/completed 2 years in College/College Graduate
• Preferably with technical experience
• Basic knowledge of computer usage and internet navigation
• Willing to work in Alabang Town Center, Ayala Alabang, Muntinlupa City
• TIP: Have your SSS and PAG-IBIG numbers ready for faster processing

What should you expect from us?

• Paid training from day one
• Tons of growth opportunities
• A leadership team that values your voice
• Fun team environment with trust

-HMOBenefits for you and your family

• Free call center training

Terms and conditions apply

Technical Support Agent

Posted today

Job Description

About EmpowerU, Inc.

EmpowerU, Inc. is a movement focused on Care, Communication, Camaraderie, and Commitment. We value people and provide a nurturing environment for growth.

Core Values: Care, Communication, Camaraderie, Commitment (the 4Cs)

Job Overview: We seek a dedicated Technical Support Specialist to join our team to provide top-notch technical support and help customers maximize their use of our platform.

Key Responsibilities include resolving platform issues, escalating to specialized teams, configuring and troubleshooting software components, documenting issues, staying updated on product changes, and supporting cross-functional initiatives.

• 2-3 years of relevant experience
• Bachelor's degree
• Customer-centric and able to work from home
• Willing to work night shifts and weekends/holidays

What You'll Love About Us: benefits, training, and growth opportunities.

Technical Support Agent

Posted today

Job Description

About the Project: Global BrainForce is seeking a Technical Support Agent to support end-users, manage tickets, and escalate issues as needed. 24/7 coverage with night shifts and collaboration with teams in the Netherlands.

What You'll Do: answer calls, provide solutions, document issues, escalate when necessary, and participate in process improvements.

What You Need to Get the Job Done

• 1-2 years in a customer service or technical support role
• Willing to work night shifts and weekends
• Experience with SaaS and remote work

What You\'ll Love About Us: competitive compensation and growth opportunities.

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