Senior Data Analyst for Telco and Voice

5 days ago

Angeles, Philippines Optum, a UnitedHealth Group Company Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This job opening is for a Data Analyst specializing in Telecommunications and Voice, focusing on supporting cloud platform migration by analyzing legacy data and leveraging AI. Key responsibilities include providing voice platform support during US daytime hours, advanced data analysis for the 2025 Enterprise Voice Initiative, and complex data manipulation using AI. Required qualifications emphasize advanced data analysis skills, expert Excel proficiency, multi-source data integration, responsible AI use, customer service, clear stakeholder communication, project orientation, adaptability, and a commitment to continuous learning. Primary Responsibilities: Voice platform support to employees during US daytime Hours 8CST – 4CST Advance Data Analysis supporting 2025 E2T Enterprise Voice Initiative workstreams: Desk phone and VG replacements, Buildout of WXC POC environment, Production migration planning and communication, production tracking and reporting mechanisms, Production site migrations 1 Complex data manipulation leveraging AI for reviewing and validating files Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Advanced data analysis and technical capabilities Expert-level Excel skills Ability to integrate data from multiple sources for accurate, actionable insights Responsible use of AI to enhance efficiency and innovation Customer service skills Clear communication with stakeholders Project-oriented mindset Adaptability Commitment to continuous learning to keep pace with evolving tools and practices At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved. #J-18808-Ljbffr

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