Remote Support Engineer I – API
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ProSource is seeking a seasoned technical support professional to assist customers using e-commerce marketplaces, ERP systems, and SaaS platforms. You will handle inquiries via phone and tickets, troubleshoot APIs and integrations, and guide escalations to resolution.
The role emphasizes effective communication with customers and internal stakeholders, maintaining smooth support operations, and contributing to post-mortem reviews for escalated cases. Remote work is supported.