Data Quality Analyst

.**Job Summary:**The Data Quality Analyst role is a critical function in any Client Relationship Management (CRM) system. Bringing all of an organization’s contacts into a central repository will shine a spotlight on duplicate and incomplete data. The task of cleaning up the data, merging duplicate contacts, eliminating duplicate data, and resolving discrepancies, is one of the most important processes in implementing CRM. This role also helps to ensure those contacts have current information such as addresses and phone number and responsible to enhance the basic information about contacts with activities, notes, classifications, additional key pieces of data, all of which begin to provide valuable information to the professional users. A Data quality Analyst should have a strong customer focus and attention to detail to update and maintain InterAction data on an ongoing basis**Accountabilities:*** Data Accuracy - using the approved internet sites, the Data Quality Analyst verifies and/or updates contact/account information in InterAction. Information gathered and entered into the database must be correct and should meet the Quality Standard. An audit procedure is conducted regularly with a passing rate of 97.00%.* Completeness and Timeliness - this is measured through productivity. Productivity target is at least 20 records per hour. The number and type of record to work on may vary according to business needs.* Perform data stewardship/maintenance of customers data by reviewing data change management tickets and approving or rejecting changes made to data.* Research additional contact information where needed via LinkedIn and Web* Data Manipulation Skills - As data is added to the system, it may be necessary to manipulate the data using tools like Excel in addition to using the internal tools built into InterAction to edit and clean the data.* Detail Oriented - The Data quality agent needs to pay close attention to details. Many times, when duplicate contacts are merged, there may be some cleanup tasks to eliminate “duplicate” addresses or phone numbers on the remaining contact. Sometimes phone or address “types” need to be changed to ensure a clean duplicate merge.* Research Skills - The Data quality agent will need to know how to perform research, both internally and using external resources, such as the Internet.**Qualifications:*** Bachelor’s Degree holder* Good Communication skills.* Ability to provide detailed information and along with the ability to summarize effectively for management.* Ability to work under pressure and within an environment of constant change.* Excellent organization and analytical skills* Proficient in Microsoft Office products* Keen to details* Ability to spot data discrepancy* **Understands how data flow in the system and how it impacts downstream system*** **Knowledgeable and proficient in InterAction Windows Client is a plus*** **Has AI or Data Analytics background is preferred** We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact .**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.#J-18808-Ljbffr