Logistics Data Analyst

3 weeks ago

Cebu City, Philippines Trax Technologies Full time

Overview

Join to apply for the Logistics Data Analyst role at Trax Technologies .

The Logistics Data Analyst will execute Trax’s audit process to resolve exceptions for client accounts globally. They will collaborate with carriers and customers to ensure high-quality service, prioritize tasks, and achieve customer metric targets and service level agreements. Additionally, they will lead reconciliation meetings and audit reviews.

Responsibilities
  • Execute Trax’s comprehensive audit process to identify and resolve audit exceptions for client accounts across Asia, Europe, and the Americas.
  • Collaborate with carriers and customers to understand their needs and ensure high-quality service delivery.
  • Prioritize tasks, communicate progress, and ensure timely completion of deliverables.
  • Achieve customer metric targets and service level agreements and utilize KPI reports and scorecards to maintain consistent performance.
  • Implement and maintain standard operating procedures to ensure compliance and uniformity.
  • Identify non-standard processes and work with cross-functional teams to enhance efficiency.
  • Lead or participate in reconciliation meetings, audit reviews and other team meetings to evaluate audit performance and plan improvements.
  • Foster a positive team dynamic and a culture of continuous improvement.
  • Perform other responsibilities as assigned by the supervisor.
Qualifications
  • Bachelor’s degree in a related field or equivalent experience.
  • Strong verbal and written communication skills for engaging with clients, carriers, and stakeholders.
  • Familiarity with relevant software and systems, intermediate knowledge using MS Excel.
  • Demonstrated ability to multitask and manage diverse deliverables simultaneously.
  • Comfortable with data analysis to find patterns and ability to explain data insights to carriers and customers.
  • Excellent analytical and problem-solving skills focused on continuous improvement and operational efficiency.
  • Proven ability to work effectively in a team-oriented environment.
  • High level of professionalism and ability to work with all organizational levels.
  • Enthusiastic to gain practical experience in the logistics and supply chain industry.
  • Flexibility to work in a shifting schedule for 24/5 coverage.
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