IT Engineer 1
1 day ago
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job DescriptionThis role is for an IT Engineer 1 to join the global IT team. The department's main purpose is to ensure employees have the technical support and resources they need. This role's customers are the employees, and it works cross-functionally with the global IT team and the finance team. This role focuses on providing Tier 1 and Tier 2 helpdesk support, managing IT operations, and contributing to enterprise system improvements. The working hours of this role will bridge the US and APAC time zones, e.g. 5AM - 2PM local Philippine time. Responsibilities: Provide timely and effective resolution for customers’ computer and application issues, acting as the first point of contact for technical support. Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs. Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access. Occasional travel to the Makati facility to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes. Work closely with the finance team to maintain and improve vendor payment processes. Adhere to and help enforce internal policies for patch management and other critical IT procedures. Collaborate with the global IT team to resolve complex issues and contribute to projects with a "Global First" mindset. Author and maintain technical documentation and knowledge base articles to be shared across the company. Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems. Engage in continuous personal/professional development. QualificationsA Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems. 3+ years of experience in computer-related technical support. Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems. Basic understanding of networking skills including TCP/IP and routing. Familiarity with virtualization technologies such as VMware, Hyper-V, EC2. Experience with Single Sign On (SSO) platforms such as Okta. Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack. Knowledge and demonstrated use of AI tools to enhance productivity and problem-solving. Basic knowledge of cybersecurity principles. Experience with scripting and automation for system tasks is a plus. Demonstrated ability to manage and prioritize tasks in a fast-paced environment. Excellent communication and interpersonal skills, with a focus on building productive working relationships. Flexibility to work in time zones outside of local business hours Experience using ticket systems such as Jira Service Management. Tii Elements: A Problem Solver: Can independently tackle issues of moderate scope, analyzing situations to determine the appropriate course of action. A Continuous Learner: Eager to solicit and act on feedback from peers and senior engineers to develop professional expertise. Customer-Focused: Dedicated to ensuring a positive experience for employees and resolving technical issues efficiently. A Team Player: Partners effectively with a global team, contributing insights and working collaboratively to solve problems. Detail-Oriented: Has a thorough knowledge of 1-2 enterprise IT systems and can manage a ticket queue within defined processes. Additional InformationTotal Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement/* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our teamTurnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr
-
Biñan, Philippines Emapta Full timeLead Innovation, Build Impactful Salesforce Solutions Turn your Salesforce expertise into the foundation of smarter property experiences. In this role, you'll architect scalable systems, streamline integrations, and collaborate with global teams-all from where you are. Build digital frameworks that shape the future of real estate and take your career to new...
-
engineer
7 days ago
Biñan, Calabarzon, Philippines Shin Etsu Chemical Full time ₱150,000 - ₱250,000 per yearCandidate must possess a Bachelor's Degree in Engineering (Industrial, Electrical/Electronic, Mechanical) or equivalent.Fresh graduates are welcome to applyWilling to work in shifting schedule (12 hours duty)Willing to be assigned in QA, Production, Process Engineering, Plant Maintenance, Equipment EngineeringJob Types: Full-time, New-Grad,...
-
Apprentice Engineers
7 days ago
Biñan, Calabarzon, Philippines Amkor Technology Phils. Inc. Full time ₱150,000 - ₱250,000 per yearWe are looking for passionate and driven Apprentice Engineers to join our growing team. This role is ideal for fresh graduates who are eager to gain hands-on experience and build a solid foundation in engineering and technology. Responsibilities:Assist senior engineers in project execution and technical tasksParticipate in training and development...
-
Field Engineer
7 days ago
Biñan, Calabarzon, Philippines ASEC Development and Construction Corporation Full timeJOB DESCRIPTION:The Field Engineer is responsible for all engineering, planning, commissioning, materials and all other technical services essential to support the construction and installation activities worksite.II. QUALIFICATION STANDARDS:A. EducationGraduate of Bachelor of Science in Civil EngineeringB. ExperienceAt least one -two (1-2) years technical...
-
Planning Engineer
7 days ago
Biñan, Calabarzon, Philippines ASEC Development and Construction Corporation Full timeJOB DESCRIPTION:Performs the task of planning, monitoring, and controlling each project's baselines. Work closely with project teams to deliver project reports per the PPC Supervisor's approval. In charge of collecting all project updates and data for periodic time and revenue reports and variance analysis reports. The PPCE ensures that projects are...
-
Mechanical Engineer
3 hours ago
Biñan, Calabarzon, Philippines Printwell Packaging Corporation Full time ₱250,000 - ₱500,000 per yearCollege Graduate, Preferably a Degree in Mechanical Engineering.With at least 1 year experience.Able to identify and use tools properly and effectively.Ensures that all tools use on preventive maintenance are always in good condition, cleaned and properly safe kept as well as all materials that are necessary to be used must be readily available at...
-
Developer 1, Programming
2 weeks ago
Biñan, Calabarzon, Philippines Western Digital Full time ₱900,000 - ₱1,200,000 per yearCompany Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that—our technology...
-
Developer 1, Programming
2 weeks ago
Biñan, Calabarzon, Philippines Western Digital Full time ₱30,000 - ₱90,000 per yearCompany Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that—our technology...
-
Field Engineer
2 weeks ago
Biñan, Calabarzon, Philippines ASEC Development & Construction Corporation Full time ₱900,000 - ₱1,200,000 per yearJOB DESCRIPTION:The Field Engineer is responsible for all engineering, planning, commissioning, materials and all other technical services essential to support the construction and installation activities worksite.II. QUALIFICATION STANDARDS:A. EducationGraduate of Bachelor of Science in Civil EngineeringB. ExperienceAt least one -two (1-2) years technical...
-
Planning Engineer
5 days ago
Biñan, Calabarzon, Philippines ASEC Development & Construction Corporation Full timeJOB DESCRIPTION:Performs the task of planning, monitoring, and controlling each project's baselines. Work closely with project teams to deliver project reports per the PPC Supervisor's approval. In charge of collecting all project updates and data for periodic time and revenue reports and variance analysis reports. The PPCE ensures that projects are...