Salesforce Data Quality Manager

What You'll Do

A successful SALESFORCE DATA QUALITY MANAGER turns data standards into daily practice. This leader receives requests from business stakeholders in Sales, Revenue Operations, Marketing, and Finance, translates them into governed changes to Salesforce data, delivers those changes through a team of data stewards, data engineers, and a data analyst, and reports back on what was completed and what requires a decision. The role is the execution counterpart to DIO's Senior Data Analyst: analysis determines what needs to change and why; this role determines how, when, and by whom it is done.

This is a full-time, fully dedicated position with direct, regular contact with director-level leaders across the go-to-market organization.

Responsibilities:

Data Operations and Delivery

• Own the intake, prioritization, and delivery of all Salesforce data changes, including record creation, updates, deletions, merges, ownership reassignments, bulk loads, and enrichment refreshes.
• Manage the data team's Jira Service Management queue, including triage, priority definitions, service levels, and weekly throughput.
• Lead acquisition and platform data migrations into Salesforce, including field mapping, validation, and reconciliation, in partnership with data stewards and engineers.

Stakeholder Engagement

• Serve as the primary point of contact for Revenue Operations, Sales Operations, Marketing Operations, and Finance on Salesforce data requests. Gather requirements, confirm scope, set expectations, and communicate completion.
• Publish a weekly data operations summary covering completed data hygiene work, open and resolved sales-blocking items, and risks requiring a decision.
• Communicate proactively with director-level stakeholders during US Eastern business hours: what will be delivered, by when, and what is needed from them.

Data Standards and Stewardship

• Apply and enforce the master data standards for Accounts, Contacts, and account hierarchies, including the master account classification model, parent and child relationships, and alignment with Finance customer records.
• Operate enrichment and deduplication processes using ZoomInfo, DemandTools, Data Loader, and Workbench, with documented rules and audit trails.
• Keep stewardship procedures, runbooks, and field definitions current so that work is repeatable and auditable.

Data Quality Monitoring

• Own the operational data quality reports and dashboards that track completeness, duplication, and standards compliance over time.
• Convert findings from the Senior Data Analyst into remediation plans with owners and dates, and report results back to stakeholders.

Team Leadership

• Manage, coach, and develop the data stewards, data engineers, and data analyst on the data management team. Set weekly priorities, review deliverables, and remove blockers.
• Participate in hiring with the Head of DIO and Human Resources, including interviews, scorecards, and onboarding.
• Build team capability in SQL, Salesforce data tools, and requirements analysis.

How This Role Fits

• Head of DIO: sets the strategy, roadmap, operating model, and vendor and budget decisions; this role executes against them and informs them with what the queue and the team are showing.
• Senior Data Analyst (DIO): shares analysis findings and priorities; this role plans and executes the resulting data changes.
• Salesforce Solution Architect: collaborates on data model changes, field and object design, and any platform change that affects data quality. Configuration and development are delivered by the Salesforce development team based on requirements this role helps define.
• Business Analysis: partners on requirements gathering for larger data initiatives.
• Corporate IT Project Management Office: coordinates delivery of larger programs such as acquisition migrations.
• Revenue Operations Business Intelligence: consumes trusted data for business dashboards and revenue reporting. This role produces operational data quality reporting only.
• Enterprise Data Architecture: owns enterprise data models, warehouses, and integrations. This role contributes requirements and consumes outputs.

What Success Looks Like

First 90 Days

• The Jira Service Management queue is operating with defined priorities and service levels, and weekly metrics are published to Revenue Operations.
• Every team member has clear weekly priorities and a single manager providing daily direction.
• Business stakeholders recognize this role as the primary contact for Salesforce data.

First 12 Months

• Measurable improve