Manager - Onboarding, Lending and Transfers

Manager – Onboarding, Lending and Transfers Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Responsibilities Oversee the credit assessment and approval process for consumer loans, ensuring all decisions are made in accordance with internal credit policies and the National Consumer Credit Protection (NCCP) Act. Ensure responsible lending obligations are consistently met across all loan originations, including assessment of customer capacity, verification processes, and documentation standards. Maintain and regularly review lending policies and procedures to reflect legislative changes and business priorities. Ensure training is current and aligned with responsible lending principles. Identify and monitor emerging risks related to credit approvals, loan performance, and compliance breaches. Work closely with Legal and Compliance to address concerns or irregularities. Manage escalated or complex lending scenarios and exceptions to standard policy, providing balanced decisions that align with both risk appetite and customer outcomes. Report on lending trends, approval rates, declined applications, exceptions, and customer complaints to inform business decisions and continuous improvement. Analyze existing and proposed processes to develop more efficient and streamlined procedures. Support departmental audits and ensure compliance with relevant legislation including the Privacy Act, NCCP, and Anti‑Money Laundering. Manage daily workflow and timelines, ensuring accurate delivery of tasks. Formulate and implement policies that support operational efficiency, compliance, and strategic initiatives. Investigate and resolve issues arising from data maintenance and customer interactions. Conduct quality audits and provide feedback to improve service quality. Develop and encourage objectives, strategies, and plans to achieve high customer satisfaction. Communicate effectively with team members, supporting and empowering them. Review team performance regularly, provide direction, feedback, and develop OKRs and KPIs. Recruit and develop new staff, providing training and development. Inspire process improvements and foster a culture of innovation. Develop operational strategies aligned with organizational goals and drive business optimization. Track performance metrics, identify trends, and inform strategic planning. Qualifications Ability to travel as needed. Commitment to continuous improvement strategies and attention to detail. Demonstrable use of reporting and analytical tools including MS Excel, Access, Power BI, and similar applications. Excellent interpersonal and communication skills. Excellent time management, multitasking, and organizational skills with ability to delegate appropriately. Strong understanding of credit risk and responsible lending obligations, including decisioning frameworks, NCCP, and internal credit policy. Understanding of regulatory requirements and framework under NCCP, ACL, Privacy, Debt Collections, AML, and the like. First‑rate customer service. First‑rate problem solving and negotiation skills, with experience in complaints management and conflict resolution. Flexibility, with a willingness to undertake a wide variety of tasks in a fast‑paced environment and ability to prioritise work. Previous experience managing and supervising staff. Self‑motivated leader with demonstrated commitment to outstanding customer service. Significant experience managing, motivating, and inspiring staff. Strong analytical skills and ability to problem‑solve and improve processes. Strong leadership with a positive demeanor to motivate staff and promote a positive team environment. Ability to work autonomously in a fast‑paced environment as well as within a team across many business units. Able to work well with minimal direction. Seniority level Mid‑Senior level Employment type Full‑time Job function Finance and Sales Industries Hospitality Equal Opportunity Statement We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying. #J-18808-Ljbffr