Call Center Agent

TASQ Staffing Solutions is urgently hiring call center agents in Pavia, Iloilo this May and June 2024.

To qualify for this role, you must meet the following criteria:
• Willing to work onsite in Pavia, Iloilo or Mandurriao, Iloilo
•Completed 2 years in college (72 units) with at least 6 months of BPO experience or at least 6 months of customer facing experience.
•Graduates of 4-year course with BPO experience with at least 6 months of BPO experience or at least 6 months of customer facing experience.
•Has a good customer service orientation
•Has excellent communication and interpersonal skills
•Has good analytical skills
•Knowledgeable in MS Office and internet browsing
• Willing to work in shifting schedules, weekends, and holidays.

The client will provide detailed information about the competitive salary and benefits packages. We have 20%-night differential, Day 1 HMO coverage, and Php1,000 allowance on top of the salary.

As a call center agent, your responsibilities will include:
Handling incoming customer calls professionally and promptly.
Addressing customer inquiries, concerns, and requests.
Providing accurate and relevant information to ensure customer satisfaction.
Resolving customer complaints or issues with empathy and patience.
Documenting and updating customer interactions using company systems and databases.
Following company guidelines and protocols for call handling.
Escalating complex or unresolved issues to the appropriate department or supervisor.
Meeting or exceeding individual and team performance targets, including call quality and customer satisfaction.
Staying updated on product knowledge, company policies, and industry trends.
Participating in ongoing training sessions and coaching to enhance skills and performance.

This is a full-time position.

If you meet the qualifications, over-the-phone interviews will be scheduled on weekdays, excluding holidays, within 72 business hours of submitting your application. If you miss the initial call, you can expect a follow-up message through text and/or email.

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