Client Connectivity Services Specialist

Client Connectivity Services Specialist (US Shift)

Join to apply for the Client Connectivity Services Specialist (US Shift) role at The Depository Trust & Clearing Corporation (DTCC)

Client Connectivity Services Specialist (US Shift)

1 day ago Be among the first 25 applicants

Join to apply for the Client Connectivity Services Specialist (US Shift) role at The Depository Trust & Clearing Corporation (DTCC)

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
  

The Impact You Will Have In This Role
Being a member of the Client Connectivity Services team, the Client Connectivity Services Specialist is responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected DTCC products and ensuring data is delivered in full accurately and timely. You will execute routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.
Your Primary Responsibilities

• Gathers and validates required data obtained from clients to establish connection to DTCC’s network and supports any lifecycle changes
• Works with internal teams to implement relevant network and authentication configurations
• Performs data delivery configurations with strict adherence to procedures
• Navigates internal stakeholders to resolve client queries with little or no supervision
• Manages client expectations in accordance with defined turnaround times
• Monitors and tracks all client queries received using client case management tools, adheres to salesforce case management requirements
• Supports client queries via email and phone
• Supports dedicated line migration efforts across different protocols and business lines
• Troubleshoots internal alerts and resolves issues accordingly
• Accurately documents work performed utilizing the Knowledge Centered Service methodology
• Provides support over weekends and public holidays as required
• Assists managers in building training materials and conducting training sessions
• Assists more junior team members in resolving client issues
• Minimizes risk by following established policies and procedures, escalating issues, and supporting positive relationships with key internal/external clients and partners
• Assists managers in ensuring that Standard Operating Procedures are complete and up to date
• Drives department projects. Helps organize personal and team capacity and works to meet department/squad objectives & goals
• Contributes to the development of new strategies
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
  

Qualifications

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience
  

Talents Needed For Success

• Excellent communication skills (oral and written) and customer service skills.
• Strong analytical and problem-solving skills.
• Well organized, ability to prioritize, meet deadlines, identify process risks and “red flags”
• Broad knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe
• Good understanding of IT networking

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other

Referrals increase your chances of interviewing at The Depository Trust & Clearing Corporation (DTCC) by 2x

Get notified about new Client Services Representative jobs in Metro Manila .

Taguig, National Capital Region, Philippines 4 days ago

Makati, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 3 days ago

Taguig, National Capital Region, Philippines 3 days ago

Customer Service Associate (with or without work exp)

Makati, National Capital Region, Philippines 2 days ago

Client Service Associate - Malate, Manila

Manila, National Capital Region, Philippines 2 weeks ago

Client Service Associate - Sampaloc, Manila

Manila, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 1 day ago

Taguig, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 week ago

Online Customer Service - Non Voice - No Experience Required

Pasay, National Capital Region, Philippines 2 weeks ago

Mandaluyong, National Capital Region, Philippines 3 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Muntinlupa City, National Capital Region, Philippines 1 day ago

Customer Service Associate (Email and Chat Support)

Manila, National Capital Region, Philippines 2 days ago

Customer Service Specialist (For Pooling)

Pasig, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 day ago

Manila, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Customer Service for Flight Reservation Account (Start ASAP)

Quezon City, National Capital Region, Philippines 2 days ago

Client Care Representative - Group Retirement Services

Taguig, National Capital Region, Philippines 6 months ago

Taguig, National Capital Region, Philippines 7 hours ago

Walmart Customer Service & Data Entry Specialist

Manila, National Capital Region, Philippines 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---