Web Transactions Specialist

4 weeks ago

Pasay, Philippines BruntWork Full time

The Web Transactions Specialist is responsible for managing setup, configuration, specialized support, consulting, and related technical processes associated with E-Commerce platforms. Job Highlights Hourly Rate: USD 4.41, the equivalent in your local currency Schedule: Monday to Friday, Monday - Friday 8:00 am - 5:00 pm EST Work Arrangement: Work from home Since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. Responsibilities Onboarding, installation, and configuration of E-Commerce platforms for new and existing customers. Providing answers to customer inquiries and basic support questions concerning E-Commerce platform functionality. Performing paid consulting engagements for E-Commerce platform installations and enhancements. Delivering exceptional customer service as the initial point of contact for E-Commerce platform retailers. Advocating for retailer needs to the Business Unit Manager and Product Escalation Manager as necessary. Assisting in creating internal and external documentation in coordination with the Knowledge Resources Team. Adhering to published best practices, policies, SLAs (Service Level Agreements), and technical documentation. Requirements 1+ years of experience in technical help desk procedures, customer service, and retail operations. Basic knowledge in one or more of the following: installing, operating, testing, planning, and configuring relevant technologies. Basic understanding of retail environments and operations. Advanced knowledge of hardware, Windows, and Linux operating systems. Strong root cause analysis and troubleshooting skills. Ability to learn, use, and troubleshoot retail software and related hardware. Excellent written, verbal, and interpersonal communication skills. Strong organizational and time management skills. Effective customer service abilities, including a positive attitude, proactive interaction, and maintenance of ongoing relationships. High degree of emotional intelligence. HMO Coverage for eligible locations Permanent work-from-home Immediate hiring Reminder Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device. #J-18808-Ljbffr

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