Cebu City Hiring

4 weeks ago

Cebu City, Philippines Staffing co. Full time

Overview

We are hiring Customer Service Representatives (CSRs) here at Banawa, Cebu City to support our Logistics Blended Account. In this role, you will handle customer inquiries, resolve issues, and perform administrative tasks across multiple communication channels including voice, email, and chat. You will manage orders, coordinate with logistics and fulfillment teams, provide accurate product knowledge, and ensure customer satisfaction by delivering efficient service while adhering to company policies. With Complexity and Rice Allowance + A Signing Bonus.

Responsibilities
  • Handle customer inquiries across voice, email, and chat channels.
  • Manage orders and coordinate with logistics and fulfillment teams.
  • Provide accurate product knowledge and ensure customer satisfaction by delivering efficient service while adhering to company policies.
Qualifications
  • Strong verbal and written communication skills to interact professionally with customers and colleagues.
  • At least HS (Old Curriculum) SHS Graduate; college undergraduates are welcome to apply (with or without BPO experience).
  • Ability to manage multiple communication channels (voice, email, chat) and customers simultaneously.
  • Ability to learn and retain detailed knowledge of logistics services and products.
  • Ability to identify customer needs, research issues, and provide effective solutions.
  • Familiarity with relevant company systems and software for data entry and order management.
  • A positive, professional, and empathetic demeanor to ensure a high standard of customer satisfaction.
  • Basic understanding of logistics operations, including shipping and tracking procedures.
Working Location

Lexie Staffing & Business Consulting Company

Benefits
  • Government mandated benefits
  • Insurance Health & Wellness (HMO)
  • Professional Development (Job Training)
  • Maternity & Paternity Leave
  • Work-Life Balance (Flexible Hours)
  • Complexity and Rice Allowance + A Signing Bonus

Important notices:

  • If the position requires you to work overseas, please be vigilant and beware of fraud.
  • If you encounter an employer who withholds your ID or requires you to provide a guarantee or property, please report it immediately.
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