Field Service/Support Engineer

Field Service/Support Engineer - Manila/NCR page is loaded## Field Service/Support Engineer - Manila/NCRlocations: Philippinestime type: Tempo integralposted on: Publicado hojejob requisition id: Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.### A posiçãoA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.Creating a world where we all have more time with the people we love.That’s what makes us Roche.**The Opportunity**We are looking for a Customer Service Engineer to deliver high-quality technical service and support to our customers. In this role, you will work closely with Business Areas (BA) and internal teams—such as Sales, Marketing, Supply Chain, Finance, and Applications—to enhance customer satisfaction and contribute to business growth. You will also liaise with APAC or Global Customer Support (GCS) for service-related updates, technical guidance, and escalations.**Essential Duties and Responsibilities: include the following (other duties may be assigned):*** Independently completes installation, maintenance, and basic troubleshooting according to the manufacturer’s service manual and service SOP.* Performs preventive maintenance to ensure optimal instrument operation and updates maintenance data timely and accurately.* Documents all service-related activities accurately in systems such as CRM, Rexis, PIM, and RDK in line with Roche standards.* Escalates cases and communicates issues to GCS/CIR, and collaborates with Customer Service Applications to provide alternative solutions for product quality issues.* Provides a communication link between the customer and the company to ensure effective service and handles customer complaints.* Responsible for ordering, liquidation, and return of spare parts, and monitors calibration of individual tools.* Liaises with third-party suppliers and service providers (e.g., UPS, water systems) and implements, maintains, and updates customer product information, including Service and Quality Notifications.**Others:*** Attends/completes all required online and F2F trainings (Role specific, Safety Responsibility and Compliance) within specified time limit* Identifies, collects and immediately reports all safety related information on Roche products to Local Safety Responsible as per Roche requirements and local regulations* Compliance: All service activities and behavior in business must be in compliance to Roche standards expected on all Roche employees**Who You Are*** Minimum of three (3) years’ experience in IVD service engineering role* Bachelor Degree in any engineering discipline* Multinational company experience is preferred* Proficient in both English and Filipino (written & spoken)**Preferred*** Proficient in Personal Computer Skills, including Microsoft Office and Google Tools applications* Effective Communication and Presentation Skills* Strong Interpersonal and Customer Handling Skills* Creative Problem Solving and Time Management Skills* Ability to work independently and as a team player* Demonstrates Self-Initiative and Proactive Attitude* Capable in Training and Knowledge Sharing### Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável.**A Roche é um empregador que pratica políticas de igualdade de oportunidades.**#J-18808-Ljbffr