Customer Experience QA Specialist

Confidential Career Solutions, LLC is seeking a Customer Experience Analyst to monitor frontline CSR interactions across calls, emails, and chats and perform root cause analyses to uphold quality and customer satisfaction in a contact center environment. The role emphasizes reporting, targeted analysis, and adherence to CX standards, with nesting support for...

Megaworld Corporation in Taguig City is seeking an entry-level Shared Services Specialist/Customer Service Associate for our McKinley Hill office. This on-site role handles customer interactions and resolves issues within specified timeframes, serving as the primary client contact and collaborating with multiple departments. The ideal candidate is a...

A customer service provider in Metro Manila is looking for a Customer Service Representative to deliver exceptional service across multiple communication channels. The ideal candidate will have a Bachelor's degree and 1-3 years of relevant experience. Responsibilities include resolving customer inquiries, maintaining accurate records, and following up to...

Join Lifely as a full-time Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business. What you'll be doing Respond to customer inquiries and complaints via phone, email...

Esse Vida Inc. in Taguig City, Metro Manila is hiring a Customer Service Representative. This full-time role focuses on addressing customer inquiries, resolving issues, and ensuring an excellent customer experience across our retail and consumer products offerings.You will respond via phone, email, chat, and more, process orders and returns, and maintain...

About the role Aviron is looking for a talented, customer-focused, detail-oriented professional to join our team as a Customer Experience Specialist. In this role, you will be the primary point of contact for our customers and a key representative of the Aviron brand. You will help customers navigate their journey with us by resolving issues, answering...

A staffing solutions agency is seeking customer support representatives to provide exceptional assistance to clients. The role requires a minimum of B1 proficiency in Spanish accompanied by a certificate, along with at least one year of relevant experience in customer-facing roles or BPO. Candidates must be willing to work 100% onsite in Taguig, primarily...

Confidential Careers is seeking a Customer Experience Coach and Team Lead to support CX Analysts, design development plans, and drive client-facing service improvements. You will analyze performance data, deliver recommendations, and coach analysts to raise CSAT and process quality.You will collaborate with operations, IT, and clients, manage onboarding and...

Providing introductory information, such as a product manual explanation, to prospective and new customers.Handling customer complaints and troubleshooting issues with products or servicesFollowing up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services receivedAccessing databases to...