SME - Subject Matter Expert (WFH)

3 days ago

pasig, metro manila, Philippines Ins Back Office Solution Systems Inc. Full-time

A Subject Matter Expert is responsible for providing specialized knowledge and expertise in a specific domain to support business operations, training, product development, and problem-solving. SMEs ensure accuracy, efficiency, and best practices in their area of expertise while collaborating with various teams, including training, quality assurance, and operations.

Responsibilities:

  • Expertise & Knowledge Sharing
  • Training & Mentorship
  • Process Improvement & Quality Assurance
  • Collaboration & Support
  • Documentation & Reporting
  • Perform other tasks that may be assigned by the management from time to time

Qualifications:

  • At least 1 year related experience in a BPO or Insurance experience.
  • Previous experience as an SME, trainer, QA is a plus.
  • Experience in process improvement, quality assurance, or operational efficiency.
  • Familiarity with relevant industry standards and compliance requirements.
  • Extensive knowledge and experience in the specific subject matter.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation abilities.
  • Ability to train and mentor team members effectively.
  • Detail-oriented with strong documentation and reporting skills.
  • Proficiency in relevant tools, software, or systems related to the industry.
  • Well versed with B2B back office Insurance ( preferred but not required)