Learning Experience Manager

Overview About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Role Summary Imagine yourself going to work with one thing on your mind: that you will lead the design, development, and maintenance of existing and new applications to meet an enterprise’s functional business requirements and operational needs. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will implement and enforce the development team’s guidelines plus processes . As a Learning Experience Manager , you will manage the initiation, development, and implementation of the TaskUs training department’s site-wide initiatives and drive campaign-specific training programs for Team Leaders and Teammates. You will create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will be a pioneer of all campaign-specific training needs and programs in the organization. You will also create and execute TL and TM development training, which includes: detailed curriculum, training, and evaluation. You will provide campaign-specific training that is sufficiently technical but engaging. You will act as the in-house expert, maintain all relevant training materials and documents for all levels of trainees, from new teammates to tenured team leaders. You will also ensure that all training provided is aligned with the specific campaign and TaskUs\’ broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year-long training calendar with specific quarterly objectives. Lastly, you will plan total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards while also working directly with the teams and communicating effectively with the Operations Director, Operations Manager, and their US Counterparts. So, do you have what it takes to become a Learning Experience Manager? Requirements We’re looking for candidates with at least 5 years of managerial and/or supervisory experience. You must have excellent presentation, communication, and interpersonal skills. You must be highly independent and motivated with the ability to oversee projects to completion and adapt training materials to the audience. You must also be knowledgeable in using Google and MS Office applications. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of