Team Lead | Collections Dept | PHP60K + Up to 20K Incentives

2 weeks ago

Cainta, Philippines Emapta Global Full time

Overview

Team Lead | Collections Dept | PHP60K-75K + Up to 20K Incentives

This range is provided by Emapta Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Description

As a Team Lead in the Collections Department , you will guide and motivate a team to exceed performance targets, foster open communication, and deliver exceptional results. You will play a pivotal role in driving performance, ensuring compliance, and leading with integrity.

Job Overview
  • Employment type: Full-time
  • Shift: Night Shift (Training: 9 AM to 5 PM EST, Monday-Friday for 6 weeks)
  • Work setup: Permanent WFH
  • Salary: PHP 60,000 - PHP 75,000 with up to 20K performance-based incentives
Benefits and Perks
  • Competitive Salary Package
  • Night differential pay to maximize your earnings
  • HMO coverage with free dependent upon regularization
  • Permanent WFH arrangement
  • Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves
  • Mentorship and exposure to global leaders and teams
  • Diverse and supportive work environment
Responsibilities
  • Foster a culture of open, honest, and transparent communication
  • Set clear goals and expectations for your team
  • Motivate and drive the team toward monthly targets
  • Serve as the point of support for team challenges
  • Lead coaching sessions and conduct team meetings
  • Monitor team performance, manage underperformance, and report on KPI metrics
  • Audit customer accounts to ensure accuracy in processing and task completion
Qualifications
  • At least 5 years of experience as a Collections Team Leader
  • Proven background in a BPO environment
  • Excellent communication, coaching, and interpersonal skills
  • Strong leadership that influences and inspires
  • Comfortable analyzing performance metrics and decision-making in fast-paced settings
  • Highly organized, accountable, and solutions-oriented
  • A team player with a growth mindset and commitment to continuous improvement
What You'll Bring to the Team
  • Solid communication and problem-solving skills
  • Strong organizational and time management abilities
  • Previous leadership experience (an advantage)
  • Ability to build strong working relationships across teams
  • People-first attitude with strong work ethics
About the Client

Our client is a licensed Canadian-based provider of fast, secure, short-term loans. With over 1.9 million online loans issued, they've built a reputation for responsible lending and transparent services. Their innovative platform delivers instant loan decisions, 24/7 funding, and up to 20% cashback, empowering customers to overcome financial challenges with confidence.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting

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