Sous Chef

FILINVEST COMPANY: TIMBERLAND HIGHLANDS RESORTS

In accordance with the policies, procedures and standards of Chroma Hospitality Inc. and Timberland Highlands Resort, Rizal, under the direct supervision of the Senior Sous Chef, this position is responsible for the supervision and production of all items in the Kitchen.

1. Meets and exceeds customers and team members expectations
   • Establishes and communicates customer service objectives which support achievements of Timberlands Mission and Vision.
   • Monitors customer service levels in operations and counsels employees with alternative methods of responding to customer requests.
   • Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
   • Provides staff with the skills training to be able to provide value-added service to customers.
   • Develops and implements strategies to achieve Employee Satisfaction Index goals.
   • Creates a positive work environment for all employees.
   • Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
   • Selects, orients, and trains qualified employees.
   • Conducts effective employee meetings and counseling sessions.
   • Determines, communicates, and monitors achievement of standards of performance on a timely basis.
2. Supervises and participates in the preparation of food for restaurants, banquets, and room service
   • Assures adherence to Timberlands standards of food quality, preparation, recipes and presentation.
   • Supervises the proper setting up of each item on menus and ensures their readiness.
   • Stores unused food properly to minimize waste and maximize quality.
   • Assures smooth kitchen operation by coordinating with related Food and Beverage departments.
   • Consults with individual outlets supervisor about daily specials, rotation of products, and any upcoming special events.
   • Prepares list of perishable items on a daily basis at each outlet to ensure proper rotation and utilization.
3. Controls quantity
   • Adjusts production according to projected covers using function sheets, etc.
   • Plans and requisitions food as needed; discusses requisitions with the Executive Sous Chef.
   • Controls food costs properly by maintaining accurate records of all food ingredients used.
4. Controls quality
   • Prepares and maintains recipe cards.
   • Controls and oversees the seasonings, portions and appearance of food served in the operation.
   • Obtains customer feedback.
5. Menu planning
   • Proposes new items to the Executive Sous Chef.
6. Sets and maintains service standards
   • Clearly describes standards.
   • Constantly compares performance to standards.
7. Motivates employees
   • Provides positive feedback and reinforcement.
   • Seeks out employees concerns and offers assistance.
8. Coaches, counsels, disciplines employees
   • Logs specific employee incidents.
   • Sets time aside to offer advice.
9. Determines priorities, sets goals, and follows up
   • Prepares monthly action plan.
10. General responsibilities
    • Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
    • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
    • Prepares reports as necessary to develop a more informative database for improved management decision-making and critical evaluation of work activities.
    • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
    • At all times, projects a favorable image of Timberland Highlands Resort to the public.
    • Performs any other duties and tasks that may be assigned by immediate superiors from time to time.