Team Leader

2 months ago


Pasig City, Philippines Offshore Business Processing Full time
A candidate must have competent leadership skills to help the team to improve and develop efficiently. Take the lead to OBP by clicking the apply button now

Job Summary

HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning

Responsibilities

Supervise the day-today operation of a team of 18-20 staff
Ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met on a daily basis
Support and develop staff to improve efficiency and performance of the team
Analyze agents’ performance and develop action plan, key projects and initiative to bridge gaps
Serve as mentors and coaches to the reps on the floor and act as first point of escalation for client-specific issues
Motivate and coach team members on effective use of process and procedures
Maintain coaching logs and audits for documentation and reporting
Drive and track process parameters critical to quality and process
Attend regular meetings with the Management Team and clients
Proactively contribute ideas and give timely feedback to the Management Team
Submit weekly and monthly report to the client and Team Manager
Disseminate client-specific information in a timely manner
Provide clarifications and guidelines to enhance the agents’ understanding and competence relative to client-specific information and processes
Support the Operations Manager in providing leadership, guidance and support to agents to ensure the creation of a positive and productive work atmosphere and team spirit
Address agents’ needs and concerns, performance and motivation issues and conflicts
Interact with external clients and the Management, in the absence of the Team/Operations Manager
Drive a positive and healthy working environment

Requirements

Candidate must possess at least a Vocational Diploma, Short Course Certificate, Bachelor's/College Degree in any course
With at least 2 SOLID years of working experience in the same role is required for this position
Demonstrated ability to coach, motivate and provide performance feedback
Knowledgeable in conflict resolution and disciplinary methods
Proven ability to identify opportunities for process improvements
Exhibit understanding on workforce management and staffing
Demonstrate ability to develop and implement process improvement initiatives
Possess strong organizational, interpersonal and time management skills
Proven experience in adapting to and leading change
Has effective written and oral communication skills
Willing and able to work on a shifting schedule and holidays
Proficient in a Microsoft Office Environment, specifically Word, PowerPoint and Excel
Applicants must be willing to work in Ortigas

  • Pasig City, Philippines ICA Foods Merchants Corporation Full time

    The Convenience Store Team Leader is responsible for managing the day-to-day operations of the convenience store, including supervising staff, ensuring customer satisfaction, and achieving sales targets. This role involves maintaining inventory levels, implementing store policies and procedures, and fostering a positive work environment. The team leader also...


  • Pasig, Philippines ICA Foods Merchants Corporation Full time

    The Convenience Store Team Leader is responsible for managing the day-to-day operations of the convenience store, including supervising staff, ensuring customer satisfaction, and achieving sales targets. This role involves maintaining inventory levels, implementing store policies and procedures, and fostering a positive work environment. The team leader also...


  • Pasig, Philippines ICA Foods Merchants Corporation Full time

    The Convenience Store Team Leader is responsible for managing the day-to-day operations of the convenience store, including supervising staff, ensuring customer satisfaction, and achieving sales targets. This role involves maintaining inventory levels, implementing store policies and procedures, and fostering a positive work environment. The team leader also...

  • Kitchen Team Leader

    1 month ago


    Cebu City, Philippines Papsy's BBQ Inc. Full time

    The Kitchen Team leader 1. has a personal motorbike for mobility within Cebu City and Mactan 2. is willing to commit to a minimum of 5yrs employment and beyond 3. has at least 4year experience in the food industry 5. has an understanding of standards and how to implement them among branches The Kitchen Team Leader will be: 1. classified as a management...

  • Kitchen Team Leader

    1 month ago


    Cebu City, Philippines Papsy's BBQ Inc. Full time

    The Kitchen Team leader 1. has a personal motorbike for mobility within Cebu City and Mactan 2. is willing to commit to a minimum of 5yrs employment and beyond 3. has at least 4year experience in the food industry 5. has an understanding of standards and how to implement them among branches The Kitchen Team Leader will be: 1. classified as a management...

  • Fleet Team Leader

    8 months ago


    Makati City, Philippines GAIC Manpower Services Inc. Full time

    New Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...

  • Fleet Team Leader

    8 months ago


    Makati City, Philippines GAIC Manpower Services Inc. Full time

    New Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...

  • Team Leader

    3 months ago


    Cebu City, Philippines Qavalo Inc. Full time

    THE OPPORTUNITY: TEAM LEADERThe primary function of the QA Team Leader is to assist the Account Manager in achieving the required team productivity and ensuring that the QA quality meets the client-specific protocols.WHAT IT TAKES- Bachelor’s degree in Nursing, Physical Therapy, Medical Technology, Respiratory Therapy, Occupational Therapy, Radiologic...

  • BPO Team Leader

    7 days ago


    Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full time

    Join our Winning Team at Six Eleven Global Services and Solutions!Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us:Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a weekly...

  • Kitchen Team Leader

    1 month ago


    Cebu City, Philippines Papsy's BBQ Inc. Full time

    The Kitchen Team leader1. has a personal motorbike for mobility within Cebu City and Mactan2. is willing to commit to a minimum of 5yrs employment and beyond3. has at least 4year experience in the food industry5. has an understanding of standards and how to implement them among branchesThe Kitchen Team Leader will be:1. classified as a management level...

  • BPO Team Leader

    3 months ago


    Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full time

    Join our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...

  • Team Leader

    2 months ago


    Taguig City, Philippines KLP Group Full time

    TEAM LEADER DAYSHIFT / LOCAL ACCOUNT Job Description and Qualifications: With at least 1 year of relevant experience in a BPO setup (local or international) Good communication skills Willing to work onsite Preferably with experience in outbound calls Willing to attend the final interview (face-to-face) Track and documents employee time and schedule Assist...


  • Pasig City, Philippines Comrise Global Solutions Full time

    POSITION / ROLE SUMMARYThe Team Lead is primary support for the Admin Leadership team, providing relief coverage as required in a fast-paced, multi-tasking environment. The role is required to maintain a high level of confidentiality due to the nature of the role working as part of a team of problem solvers, helping to resolve complex business issues from...

  • BPO Team Leader

    3 months ago


    Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full time

    Join our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...

  • Team Leader

    2 months ago


    Taguig City, Philippines KLP Group Full time

    TEAM LEADER DAYSHIFT / LOCAL ACCOUNT Job Description and Qualifications: With at least 1 year of relevant experience in a BPO setup (local or international) Good communication skills Willing to work onsite Preferably with experience in outbound calls Willing to attend the final interview (face-to-face) Track and documents employee time and schedule Assist...

  • Team Leader/Supervisor

    3 months ago


    Pasig, Philippines Comrise Global Solutions Full time

    POSITION / ROLE SUMMARY The Team Lead is primary support for the Admin Leadership team, providing relief coverage as required in a fast-paced, multi-tasking environment. The role is required to maintain a high level of confidentiality due to the nature of the role working as part of a team of problem solvers, helping to resolve complex business issues from...

  • Warehouse Team Leader

    20 hours ago


    Mandaue City, Philippines Snapjob, Inc. Full time

    A warehouse team leader manages the daily operations of a warehouse, including supervising employees, tracking inventory, and ensuring production runs smoothly. They also work with other departments to coordinate activities and ensure they align with business goals.

  • Warehouse Team Leader

    16 hours ago


    Mandaue City, Philippines Snapjob, Inc. Full time

    A warehouse team leader manages the daily operations of a warehouse, including supervising employees, tracking inventory, and ensuring production runs smoothly. They also work with other departments to coordinate activities and ensure they align with business goals.

  • Warehouse Team Leader

    6 months ago


    Quezon City, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full time

    QUALIFICATIONS: • 4 years graduate preferably graduate of Industrial Engineering • Can lead and manage production and operation in the warehouse • Must have experience as Warehouse Team Leader at least 2-3 years • Must have Safety Officer Certificate

  • Warehouse Team Leader

    6 months ago


    Quezon City, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full time

    QUALIFICATIONS:•4 years graduate preferably graduate of Industrial Engineering•Can lead and manage production and operation in the warehouse•Must have experience as Warehouse Team Leader at least 2-3 years •Must have Safety Officer Certificate