Team Leader
1 week ago
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
Supervise the day-today operation of a team of 18-20 staff
Ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met on a daily basis
Support and develop staff to improve efficiency and performance of the team
Analyze agents’ performance and develop action plan, key projects and initiative to bridge gaps
Serve as mentors and coaches to the reps on the floor and act as first point of escalation for client-specific issues
Motivate and coach team members on effective use of process and procedures
Maintain coaching logs and audits for documentation and reporting
Drive and track process parameters critical to quality and process
Attend regular meetings with the Management Team and clients
Proactively contribute ideas and give timely feedback to the Management Team
Submit weekly and monthly report to the client and Team Manager
Disseminate client-specific information in a timely manner
Provide clarifications and guidelines to enhance the agents’ understanding and competence relative to client-specific information and processes
Support the Operations Manager in providing leadership, guidance and support to agents to ensure the creation of a positive and productive work atmosphere and team spirit
Address agents’ needs and concerns, performance and motivation issues and conflicts
Interact with external clients and the Management, in the absence of the Team/Operations Manager
Drive a positive and healthy working environment
Requirements
Candidate must possess at least a Vocational Diploma, Short Course Certificate, Bachelor's/College Degree in any course
With at least 2 SOLID years of working experience in the same role is required for this position
Demonstrated ability to coach, motivate and provide performance feedback
Knowledgeable in conflict resolution and disciplinary methods
Proven ability to identify opportunities for process improvements
Exhibit understanding on workforce management and staffing
Demonstrate ability to develop and implement process improvement initiatives
Possess strong organizational, interpersonal and time management skills
Proven experience in adapting to and leading change
Has effective written and oral communication skills
Willing and able to work on a shifting schedule and holidays
Proficient in a Microsoft Office Environment, specifically Word, PowerPoint and Excel
Applicants must be willing to work in Ortigas
-
Team Leader
3 weeks ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeTeam Leader Job DescriptionBest Careers and Opportunities is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading and managing a team of production specialists, ensuring that they meet productivity and quality targets. You will drive performance through CPMs, quality, compliance metrics,...
-
Fleet Team Leader
6 months ago
Makati City, Philippines GAIC Manpower Services Inc. Full timeNew Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...
-
Fleet Team Leader
6 months ago
Makati City, Philippines GAIC Manpower Services Inc. Full timeNew Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...
-
Team Leader
1 month ago
Cebu City, Philippines Qavalo Inc. Full timeTHE OPPORTUNITY: TEAM LEADERThe primary function of the QA Team Leader is to assist the Account Manager in achieving the required team productivity and ensuring that the QA quality meets the client-specific protocols.WHAT IT TAKES- Bachelor’s degree in Nursing, Physical Therapy, Medical Technology, Respiratory Therapy, Occupational Therapy, Radiologic...
-
Sales Team Leader
4 weeks ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full timeAbout the Job:TASQ Staffing Solutions is seeking a seasoned sales leader to join our team in Clark, Pampanga. As a Sales Coach, you will be responsible for leading a team of sales professionals and providing guidance and support to ensure they meet their sales targets.Key Responsibilities:• At least 2 years of experience as a Team Manager or equivalent•...
-
Team Leader
2 weeks ago
Taguig City, Philippines KLP Group Full timeTEAM LEADER DAYSHIFT / LOCAL ACCOUNT Job Description and Qualifications: With at least 1 year of relevant experience in a BPO setup (local or international) Good communication skills Willing to work onsite Preferably with experience in outbound calls Willing to attend the final interview (face-to-face) Track and documents employee time and schedule Assist...
-
BPO Team Leader
1 month ago
Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...
-
BPO Team Leader
1 month ago
Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...
-
Team Leader
2 weeks ago
Taguig City, Philippines KLP Group Full timeTEAM LEADER DAYSHIFT / LOCAL ACCOUNT Job Description and Qualifications: With at least 1 year of relevant experience in a BPO setup (local or international) Good communication skills Willing to work onsite Preferably with experience in outbound calls Willing to attend the final interview (face-to-face) Track and documents employee time and schedule Assist...
-
Warehouse Team Leader
5 months ago
Quezon City, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full timeQUALIFICATIONS:•4 years graduate preferably graduate of Industrial Engineering•Can lead and manage production and operation in the warehouse•Must have experience as Warehouse Team Leader at least 2-3 years •Must have Safety Officer Certificate
-
Warehouse Team Leader
5 months ago
Quezon City, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full timeQUALIFICATIONS: • 4 years graduate preferably graduate of Industrial Engineering • Can lead and manage production and operation in the warehouse • Must have experience as Warehouse Team Leader at least 2-3 years • Must have Safety Officer Certificate
-
Team Leader/Supervisor
2 months ago
Pasig, Philippines Comrise Global Solutions Full timePOSITION / ROLE SUMMARY The Team Lead is primary support for the Admin Leadership team, providing relief coverage as required in a fast-paced, multi-tasking environment. The role is required to maintain a high level of confidentiality due to the nature of the role working as part of a team of problem solvers, helping to resolve complex business issues from...
-
Warehouse Team Leader
5 months ago
Quezon City, Philippines Phil-FIRST Human Resouces and Services (FHRS) Inc. Full timeQUALIFICATIONS: • 4 years graduate preferably graduate of Industrial Engineering • Can lead and manage production and operation in the warehouse • Must have experience as Warehouse Team Leader at least 2-3 years • Must have Safety Officer Certificate
-
Team Leader
6 months ago
Taguig City, Philippines RecruiterPH Full timeQualification and Competencies Required Communication Skills • Fluency in English speaking and writing • Strongand effectiveverbalandwrittencommunication skills • Good listeningskills • AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills • Proficient Windows knowledge • Proficient key...
-
Team Leader
1 week ago
Pasig City, Philippines Offshore Business Processing Full timeA candidate must have competent leadership skills to help the team to improve and develop efficiently. Take the lead to OBP by clicking the apply button now! Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced...
-
Team Leader/Supervisor
2 months ago
Pasig, Philippines Comrise Global Solutions Full timePOSITION / ROLE SUMMARY The Team Lead is primary support for the Admin Leadership team, providing relief coverage as required in a fast-paced, multi-tasking environment. The role is required to maintain a high level of confidentiality due to the nature of the role working as part of a team of problem solvers, helping to resolve complex business issues from...
-
Team Leader
6 months ago
Taguig City, Philippines RecruiterPH Full timeQualification and Competencies Required Communication Skills • Fluency in English speaking and writing • Strongand effectiveverbalandwrittencommunication skills • Good listeningskills • AdvancedskillsinMicrosoftOffice(Word,Excel,and Powerpoint) Technical Skills • Proficient Windows knowledge • Proficient key boarding...
-
Five (5) Team Leaders
3 months ago
Davao City, Philippines TORCH Solutions Full timeAPPLY NOW! WE URGENTLY NEED 5 TEAM LEADERS to join our DAVAO Site.We are looking for 5 TEAM LEADERS to join our Davao team. The role involves providing excellent customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction. Qualifications:• Preferably Female • At least more than 1 year Team Lead...
-
Five (5) Team Leaders
3 months ago
Davao City, Philippines TORCH Solutions Full timeAPPLY NOW! WE URGENTLY NEED 5 TEAM LEADERS to join our DAVAO Site. We are looking for 5 TEAM LEADERS to join our Davao team. The role involves providing excellent customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction. Qualifications: • Preferably Female • At least more than 1 year Team...
-
HR Team Leader
3 months ago
Naga City, Philippines Iserve 360 Corp Full time- Graduate of Human Resource Mgt. or any related courses - With minimum of 1- 2 years of experience in HR facets ( Recruitment, CompBen, Employee Relation ) - With good communication skill- both oral and written - With strong personality. - Can start asap HR Team Leader Responsibilities: - Preparing job descriptions, advertising vacant positions, and...