Senior Director, Customer Service

7 hours ago

mimaropa philippines, mimaropa Optum, a UnitedHealth Group Company Full-time

Optum is a global health services company that delivers care and technology to improve health outcomes. The Associate Director provides strategic and operational leadership across customer service and service delivery, guiding managers and large teams to meet goals and drive performance.

This role oversees planning, forecasting, workforce utilization, and resource allocation to achieve KPIs and SLAs, while driving process improvement, automation, and transformation initiatives within a