Client Support Analyst

1 day ago

Manila, Philippines Datex Inc. Full time

Overview

Int. Support Analyst is a mid-level support position for a warehouse management system. The candidate will be expected to interact with the client and troubleshoot issues with the system. They will also be required to identify and resolve mid to complex problems, create documentation, and provide solutions to the client. They will also be required to understand business processes and communicate effectively with the implementation team.

Candidates must reside in Philippines for this role.

ROLE AND RESPONSIBILITIES
  • Supporting the warehouse management system and clients.
  • Troubleshooting day to day application and/or database related issues.
  • Supporting enterprise software and databases in production environments.
  • Developing a comprehensive library of support and training documentation and resolution guides.
  • Evolving into a subject matter expert.
  • Supporting and troubleshooting basic database features such as queries, functions, views, and stored procedures.
  • Supporting and troubleshooting basic issues with SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services).
  • Work hours will take place during United States east coast business hours.
PREFERRED SKILLS
  • Technical, Bachelor’s degree, or higher in Computer Science, Engineering, or a related field.
  • Experience developing for or supporting Microsoft\'s SQL Server Business Intelligence (BI) stack
  • Basic knowledge of SQL Server Integration Services (SSIS)
  • Basic knowledge of SQL Server Reporting Services (SSRS)
  • Basic knowledge of SQL Server Database Administrator experience; performance tuning
QUALIFICATIONS
  • Ability to build and maintain collaborative relationships with team members, customers and vendors
  • Good communication skills – ability to communicate clearly and concisely in both verbal and written mediums
  • Knowledge of Agile work practices
  • Ability to organize own work based on the priorities established.
  • Documented and proven experience in client service.
  • Minimum of 3 years of experience in an IT related environment.
  • Minimum of 3 years of experience with Microsoft\'s SQL Server Business Intelligence (BI) development.
  • Strong understanding and experience manipulating relational database schemas
  • Excellent written and verbal communications skills in English to effectively communicate with stakeholders, team and end users in both technical and non-technical environments.
  • Professional demeanor and the ability to develop effective working relationships with team members and end users.
  • Must be a self-starter who is able to work independently as well as within a team environment.

Health and social benefits available for full time employees.

#J-18808-Ljbffr

  • Client Support Analyst, Parameta Solutions

    1 week ago

    Manila, Philippines TP ICAP Group Full time

    About Parameta Solutions Parameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control...

  • Technical Operations Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Focus Support Associates Full time

    Lead Recruiter | Volume Hiring for CSR | Specialized in HR, Finance, Accounting & IT Roles | Talent-Focused Professional Who Bets on People, Not Just…Please Note: Proficiency in SQL is required. If you do not have experience with SQL and ticketing systems, please do not apply, as applications without these qualifications will be automatically...

  • Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Harris Global Business Services (GBS) Full time

    OverviewJoin to apply for the Support Analyst role at Harris Global Business Services (GBS)SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We're on a mission to unlock the value of the Smart Grid for utilities and their customers. We're looking for an experienced Support...

  • Client Service Analyst

    2 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONJoin our team as a Client Service Analyst and be at the forefront of delivering exceptional service to our clients. Leverage your skills in relationship management and operational controls to exceed client expectations and drive success. Be part of a dynamic environment where your contributions make a difference.As a Client Service Analyst...

  • Client Services Analyst

    4 days ago

    Manila, National Capital Region, Philippines Kroll Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal...

  • Client Services Analyst

    4 days ago

    Manila, National Capital Region, Philippines Kroll Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal...

  • Trade Lifecycle Analyst, Client Service

    1 week ago

    Manila, Philippines JPMorganChase Full time

    Join to apply for the Trade Lifecycle Analyst, Client Service role at JPMorganChase Join to apply for the Trade Lifecycle Analyst, Client Service role at JPMorganChase Get AI-powered advice on this job and more exclusive features. Job DescriptionElevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence....

  • Business Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines RS2 SOFTWARE APAC INC. Full time

    The Business Support Analyst will oversee all production issues. This role focuses on fixing production issues and establishing system protocols, while deciding if any ticket raised is an issue or a new feature of the RS2 software. The Business Support Analyst configures, tests, delivers and implements according to the latest requirements and...

  • Client Services Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Kroll Full time ₱104,000 - ₱130,878 per year

    We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal...

  • Client Service Analyst

    2 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONIf you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Global Support Team, you will act...