Training and Quality Director

1 week ago

Pasig, Philippines Enshored Full time

Location: Pasig, National Capital Region, Philippines. Job Title Training and Quality Director Overview As a Training and Quality Director , you will oversee operational readiness, service quality assurance frameworks, and build scalable training programs to align with client expectations and business goals. Key Responsibilities Strategic Leadership Develop and execute the overall Training and Quality roadmap for current and future business needs. Partner with senior leadership to align Training & Quality efforts with company goals, growth plans, and new client implementations. Build and lead a high‑performing team of Training Managers, Trainers, QA Managers, and QA Analysts. Training Design and implement end‑to‑end onboarding, product, soft skills, leadership, and upskilling programs. Champion digital learning, LMS platform rollout, gamification, and microlearning strategies. Measure training effectiveness (time‑to‑proficiency, certification rate, attrition) and refine programs accordingly. Quality Establish standardized QA frameworks and scorecards across all accounts. Implement QA audit mechanisms, coaching strategies, and escalation processes. Drive root‑cause analysis, calibrations, and continuous service improvement initiatives. Analytics, Tools & Automation Leverage data to identify performance gaps and drive operational interventions. Evaluate and implement AI‑driven tools, auto‑QA systems, and real‑time coaching platforms. Stakeholder Engagement Serve as a strategic advisor on Operations training and quality performance to Operations, HR, and Clients. Lead client calibration sessions and participate in business reviews. Minimum Requirements & Qualifications Minimum 10 years of progressive leadership experience in Training, Quality, or Learning & Development, ideally in a BPO or shared services environment. At least 5 years in a Senior Manager/Director‑level role overseeing large teams across multiple accounts or sites. Six Sigma Green Belt, Yellow Belt, or COPC certification. Proven success in building training programs and quality systems from the ground up. Education Bachelor’s degree required; Education, Business, or related field is a plus. Skills & Competencies Deep understanding of training methodologies, adult learning principles, QA frameworks, and analytics. Experience with LMS platforms, QA tools, digital learning systems, and AI‑enhanced coaching. Strong leadership, project management, stakeholder engagement, and communication skills. Data‑driven and analytical mindset; able to translate insights into action plans. Passion for performance improvement, culture‑building, and innovation. About Enshored Enshored is a leading outsourcer for start‑ups, providing innovative growth solutions for disruptive brands and leading companies in the US and Europe. We champion diversity, empower our people to reach their potential, and foster a culture of continuous learning and transformation. Senior Level Director Employment Type Full‑time Job Function Human Resources Industries Outsourcing and Offshoring Consulting Location Taguig, National Capital Region, Philippines Referral Program Referrals increase your chances of interviewing at Enshored by 2x. #J-18808-Ljbffr

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